Laura Harrison
Baton Rouge,LA
Summary
Dynamic professional with a proven track record at Sonnys Barbeque, excelling in customer service and data entry. Demonstrated ability to manage high-stress situations with patience and empathy, achieving increased customer loyalty. Skilled in Microsoft Excel and effective multitasking, Fostering positive relationships, enhancing team efficiency and client satisfaction.
Personable and upbeat with excellent communication and organizational skills, ensuring smooth guest experiences. Knowledgeable about providing exceptional customer service and multitasking. Dedicated to creating welcoming atmosphere and enhancing overall guest satisfaction. Proven track record in customer service, order accuracy, and timely delivery. Strong focus on team collaboration, adaptability, and achieving results. Known for multitasking, communication skills, and reliability.
Overview
10
10
years of professional experience
Work History
Take Out Specialist
Sonnys Barbeque
09.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Completed approximately 60-100 takeout orders during a daily shift.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Answered phone calls to take orders, give information and document reservations.
- Delivered pick-up and curbside orders to guests.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Washed hands regularly throughout shift to comply with safety and sanitation protocol.
- Maintained a clean and sanitary workspace, adhering to food safety guidelines and regulations.
- Streamlined order fulfillment for faster service by organizing the work area and prioritizing tasks.
- Transacted food and drink orders at POS in person and by phone.
- Determined appropriate individually-packaged condiment servings for inclusion in each order following standard menu specifications as well as specific customer requests.
- Contributed to team efficiency by assisting other staff members during peak hours when needed.
- Utilized standard greetings and telephone etiquette when addressing and speaking with guests.
- Maintained a professional demeanor under pressure, effectively handling high-stress situations during peak hours or unexpected rushes.
- Kept take-out area well-stocked to facilitate speedy service.
- Built rapport with regular customers through friendly interactions and personalized service recommendations based on their preferences.
- Supported overall restaurant operations by assisting in tasks such as cleaning, restocking, or serving customers when necessary.
Front Desk Receptionist
BROC
05.2021 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, .coordinated and confirmed appointments for 8 Therapists.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Signed for deliveries and routed them to the correct location
- Accepted and processed payments
- Collected 67% of collection payments
- Answered incoming calls and routed to the correct staff member in a professional manner.
- Worked in various EMR systems at any given time.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
Mental Health Technician
Seaside Healthcare
08.2020 - 05.2021
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Enhanced patient well-being by providing compassionate care and monitoring mental health status.
- Adapted quickly to changing patient needs, providing flexible and responsive care.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Assisted with EKGs when ordered by MD.
Customer Service Representative
Chapman Financial Services
12.2017 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable,banking reconciliation and disbursements.
- Input financial data and produced reports using ABS Software.
Transcription Clerk
Baton Rouge Cardiology
07.2015 - 12.2017
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Reviewed outpatient records
- Edited all grammer, spelling and paragraph mistakes in office notes.
- Transcribed sensitive documents with complete confidentiality.
- Interpreted documentation to identify all diagnosis and procedures.
Education
Associates - General Studies
Baton Rouge Community College
Baton Rouge05-2024
GED -
Woodlawn High School
Baton Rouge05-2004
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Active listening
- Critical thinking
- Data entry
- De-escalation techniques
- Behavior observation
- Attention to detail
- Time management
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Appointment scheduling
- Medical terminology proficiency
- Verbal and written communication
- Hospitality services
- Customer satisfaction
- Cash management
- Database entry
- Relationship building
- Document management
- Database management
- Mail handling
- Typing speed
- Microsoft office usage
- Microsoft Excel
- Insurance verification
- Vital signs
- QuickBooks experience
- Excellent customer service
Timeline
Take Out Specialist
Sonnys Barbeque
09.2024 - Current
Front Desk Receptionist
BROC
05.2021 - 01.2022
Mental Health Technician
Seaside Healthcare
08.2020 - 05.2021
Customer Service Representative
Chapman Financial Services
12.2017 - 03.2020
Transcription Clerk
Baton Rouge Cardiology
07.2015 - 12.2017
Associates - General Studies
Baton Rouge Community College
GED -
Woodlawn High School
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