Laura Harsha
Nokomis,FL
Summary
A Results-driven professional with a strong background in customer service and team supervision. Skilled in strategic planning and operational efficiency, contributing to improved customer satisfaction and loyalty through effective leadership and relationship-building.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Working Partner/ Office Management
GEFH Enterprises LLC
Nokomis, FL
02.1999 - 06.2025
- Led day-to-day operations, including scheduling, payroll, and financial management, to ensure efficient workflow and profitability
- Supervised a team of contractors to deliver high-quality home improvement projects, focusing on customer satisfaction and timely execution
- Maintained meticulous records and streamlined processes to optimize operational efficiency
Customer Service Manager (CSM)
Walmart Store #3387
North Port, FL
04.2006 - 08.2012
- Supervised up to 30 associates, including cashiers, greeters, and department staff, ensuring smooth store operations and adherence to policies
- Created employee schedules, managed breaks and lunch rotations, and maintained customer service standards during peak times
- Trained staff in customer service best practices, resulting in consistent positive feedback and repeat business
- Oversaw cash handling, refunds, exchanges, and Western Union services, ensuring compliance with company standards
- Collaborated with security and operations teams to maintain a safe and organized shopping environment
Store Manager
The Poop Deck Gift & Novelties
Venice, FL
02.1996 - 11.1998
- Increased store profitability by orchestrating a highly successful Emmett Kelly Jr Signing event, selling out inventory and boosting sales by 400%
- Led a team in maintaining exceptional cleanliness and merchandise presentation standards, contributing to a superior shopping experience
- Managed vendor relationships, inventory rotation, and high-demand product orders to optimize sales performance
General Manager
Circle K Corporation
Port Charlotte, FL
01.1985 - 08.1988
- Fast-tracked to General Manager role within six months, overseeing full store operations, including inventory management, vendor relations, and staff development
- Improved operational efficiency through proactive equipment maintenance, cost control measures, and a focus on cleanliness and safety
- Developed and implemented strategies to meet and exceed sales targets, building strong customer loyalty
Education
Some College (No Degree) - Law
Manatee Com. College (MCC)
Venice, FLSkills
- Leadership & Team Building
- Operations Management
- Customer Service Excellence
- Strategic Planning
- Cleanliness & Safety
- Customer relationship building
- Recruitment and hiring
- Company processes and procedures
- Conflict resolution
- Expense control
- Payroll administration
- Team supervision
Personal Message
I love helping people in their daily lives, by providing a clean store for them to shop at, keeping the items they like fully stocked, and delivering stellar service as well as training my fellow team mates to do the same. I will keep the records straight, the customers coming in, and deliver an overall successful store you can be proud of.
Affiliations
- As a daughter of a highly decorated military officer, following orders and seeing how by doing so, enables things to flow smoothly. . Having to pick up and move every three to three and a half years opens up the ability to accept change and move forward. The many different people and cultures has given me the ability to accept all types of great people and being a fast learner of new things helped to make it easy to adapt to the ever changing ways of being in the retail industry.
Accomplishments
- Through a nation-wide contest of all Walmart stores on over-all customer service, I was given a certificate as a certified Customer Champion.
- Catching a fraudulent transactions geared to line the pockets of a small group of individuals , I saved the store from losing over five thousand dollars. Recognized and given an award for preventing fraud and anti money laundering.
Languages
English
Professional
German
Limited
Certification
- Customer Service Champion
- Anti money Laundering & Fraud Prevention
- Food Handlers License
- Money Gram certificate for money wiring services
- Two plaques for cashier of the month
- Multiple award pins for delivering stella customer service through handwritten compliments sent in to the store manager by customers
Timeline
Customer Service Manager (CSM)
Walmart Store #3387
04.2006 - 08.2012
Working Partner/ Office Management
GEFH Enterprises LLC
02.1999 - 06.2025
Store Manager
The Poop Deck Gift & Novelties
02.1996 - 11.1998
General Manager
Circle K Corporation
01.1985 - 08.1988
Some College (No Degree) - Law
Manatee Com. College (MCC)
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