Laura Hartsough
Sacramento,CA
Summary
Dynamic, willing to learn and service-oriented, with extensive experience at Burger Lounge. Proven ability to enhance guest experiences through teamwork, attentive service and effective communication.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Shift Lead
Burger Lounge
Sacramento, CA
10.2021 - Current
- Collaborate with team members to create an optimal experience for our guests.
- Always maintain a friendly, service-oriented attitude while interacting with guests, promptly resolving any issues to leave a positive impression.
- Consistently perform opening, closing and mid-shift duties, including restocking, cleaning, guest interaction, and ensuring register accuracy.
- Maintain up-to-date knowledge of the menu, specials and promotions to effectively communicate them to customers.
Catering Server
Rivercats Baseball Llc
West Sacramento, CA
03.2018 - 06.2019
- Assisted in food and beverage station setup and teardown.
- Provided friendly, courteous service to create memorable moments for guests.
- Served alcohol following ABC guidelines.
- Enhanced guest experience by providing exceptional service during games.
Server/Bartender/Caterer
The Gunrock Pub/Sodexo @ UC Davis
Davis, CA
12.2006 - 08.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with various POS systems to place orders and manage bills.
- Collaborated with team members during busy shifts for efficiency and to provide excellent guest experiences.
Education
Bachelor of Arts - Psychology
University of California, Davis
Davis, CA12-2008
Skills
- Food safety awareness
- Order verification
- Excellent customer service
- Attention to detail
Certification
Food Handlers Certificate
Timeline
Shift Lead
Burger Lounge
10.2021 - Current
Catering Server
Rivercats Baseball Llc
03.2018 - 06.2019
Server/Bartender/Caterer
The Gunrock Pub/Sodexo @ UC Davis
12.2006 - 08.2010
Bachelor of Arts - Psychology
University of California, Davis