Laura Harvey
Wake Village
Summary
Dynamic professional with a proven track record at Bowie County Tax Assessor Collector, excelling in team leadership and employee training. Adept at prioritization and scheduling, I foster cross-functional collaboration to enhance operational efficiency. Recognized for resolving customer inquiries swiftly while maintaining compliance with industry regulations.
Overview
24
24
years of professional experience
Work History
Senior Deputy
Bowie County Tax Assessor Collector
06.2015 - Current
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Underwriter/Title Clerk
Orr Autosmart/Buy Here Pay Here
11.2012 - 06.2015
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Determined and documented loan conditions and communicated requirements and decisions.
- Evaluated loan applications for affordability and conformance with underwriting guidelines.
- Assessed and advised on loan applications utilizing in-depth underwriting process understanding.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Examined credit reports, financial statements and tax returns to determine repayment capability.
- Contacted Motor Vehicle Department to determine status of pending titles.
- Calculated and remitted state sales tax, service, and other charges.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Collected taxes and fees, submitted payments and issued receipts.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Examined and verified titles as the company received them.
Administrative Assistant
ORR Auto Group Corporate Office
05.2010 - 10.2012
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Title Clerk
ORR Honda
11.2001 - 05.2010
- Communicated with customers to resolve common title issues.
- Contacted Motor Vehicle Department to determine status of pending titles.
- Developed and maintained relationships with lenders to facilitate smooth transactions.
- Examined and verified titles as received from auctions, sister stores, traded in paid off & mailed to the dealership.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Calculated and remitted state sales tax, service, and other charges.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Collected taxes and fees, submitted payments and issued receipts.
- Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Processed payroll garnishments such as tax liens and child support.
- Calculated payroll deductions by and processed payroll to meet preset requirements.
- Submitted reports on payroll activities.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Managed employee records on database to maintain accuracy and updated information.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
Education
High School Diploma -
Liberty Eylau High School
Texarkana, Tx 05-1995
Skills
- Team-oriented approach
- Prioritization and scheduling
- Employee training
- Effective team leadership
- Cross-functional collaboration
- Clear and concise communication
Timeline
Senior Deputy
Bowie County Tax Assessor Collector
06.2015 - Current
Underwriter/Title Clerk
Orr Autosmart/Buy Here Pay Here
11.2012 - 06.2015
Administrative Assistant
ORR Auto Group Corporate Office
05.2010 - 10.2012
Title Clerk
ORR Honda
11.2001 - 05.2010
High School Diploma -
Liberty Eylau High School