Laura Heaton
Cortez,CO
Summary
Determined individual with hands-on experience in Program Management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
Work History
Range Technician GS-0455-07/02
Bureau of Land Management – Tres Rios Field Office
08.2023 - Current
- I assist with administering livestock grazing on BLM lands at the Tres Rios Field Office and Canyons of the Ancients National Monument. This position requires me to be a self starter, managing schedules, working closely with coworkers and the public, and keeping immaculate and well organized records for 78 grazing allotments and over 100 permit holders . My responsibilities include leading rangeland projects, preparing and transferring grazing leases and permits, conducting range assessments to monitor land health and vegetation conditions, Collaborated with stakeholders to develop sustainable gazing management plans, and ensuring compliance with those grazing management plans. I handle billing based on animal unit months (AUM), fleet inspections, herbicide ordering and inventory, and data monitoring related to livestock utilization. I also participate in Wild Horse and Burro program support, apply PZP, and coordinate adoption events. Additionally, I create maps using GIS and assist with Land Health Assessments. Training and skills include UTV operation, trailer towing, and maintaining both electronic and physical record systems. In this position I am able to continuously update professional knowledge and skills through participation in training programs and workshops, staying current on industry best practices.
Community Cat Program Manager
Street Cat Hub
05.2021 - 08.2023
- I managed the community cat program for a nonprofit dedicated to Trap-Neuter-Return (TNR) services in Albuquerque, NM. In this position I managed budget allocations for various program elements, ensuring resource optimization and cost effectiveness. I led program development initiatives to enhance owned and feral cat care and community engagement. I developed strategic partnerships with local businesses and organizations to increase funding support for the nonprofit. I was able to implement operational workflows that improved service and delivery response times for daily duties and client support. In developing operational workflows, this required leading team members in best practices for proper execution, enhancing overall team performance. Working in this position required the ability to assist in all positions of the organization, eventually becoming a Grant Writer, Payroll Director, and briefly interim Executive Director.
- I coordinated with over 20 individuals daily through email, phone, and in-person communication. I developed a revenue source that increased program funding by $4,000 per month, which allowed the organization to hire two additional staff members and support 20 more spay/neuter surgeries monthly. I scheduled and conducted public workshops, managed the weekly intake and return of approximately 120 cats, and maintained accurate records for municipal and donor reporting. I led educational events and created systems to improve community success with trapping efforts, resulting in a 50% increase in local TNR efficiency. Toward the end of my employment, I filled in during a vacancy in the executive director role. I handled payroll, onboarded new employees, and processed terminations in organizational systems, including payroll and insurance. I also managed all donation records and reporting, and independently researched and applied for funding through grant opportunities.
Fresh Food Manager
Love's Travel Stop
06.2020 - 04.2021
- I supervised a team in food safety compliance, ensuring adherence to company standards and health regulations. I managed fresh food inventory, optimizing stock levels and reducing waste. I trained employees on quality standards and implemented merchandising strategies based on data analysis, leading to a 5% increase in deli profitability, with some subcategories exceeding 10%. My leadership maintained a clean and efficient operation, supporting both customer satisfaction and business performance, maintaining high standards of freshness and presentation.
General Manager
Buffalo Wild Wings
03.2018 - 06.2020
- I directed daily operations, ensuring high standards of service and guest satisfaction. Developed and implemented operational strategies to enhance efficiency and reduce costs including improvement of food, liquor, and labor cost by 5%, 3%, and 2%, respectively. I developed systems to maintain accurate records, track performance, and promote teamwork in a fast-paced environment. I led staff training programs to improve team performance and service quality, and fostered a positive work environment, promoting teamwork and collaboration among staff members. I collaborated with marketing teams to execute promotional campaigns that increase customer engagement. I was able to address customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Education
Some College (No Degree) - Agricultural Business and Economics
West Texas A&M University
Canyon, TXHigh School Diploma -
Montezuma-Cortez High School
Cortez, CO01.2012
Skills
- Event Planning and Coordination
- Data collection
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Data Reporting and Analysis
- Public Engagement
- Program Management
- Microsoft Office
- Inventory and Record Management
- Payroll
- Employee Relations
- Grant proposal development
Timeline
Range Technician GS-0455-07/02
Bureau of Land Management – Tres Rios Field Office
08.2023 - Current
Community Cat Program Manager
Street Cat Hub
05.2021 - 08.2023
Fresh Food Manager
Love's Travel Stop
06.2020 - 04.2021
General Manager
Buffalo Wild Wings
03.2018 - 06.2020
Some College (No Degree) - Agricultural Business and Economics
West Texas A&M University
High School Diploma -
Montezuma-Cortez High School
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