Laura Hefley
Tavares,FL
Overview
30
30
years of professional experience
1
1
Certificate
Summary
Knowledgeable Nurse Manager with excellent conflict resolution and problem-solving abilities demonstrated across 30-year career history. Keeps units running at peak efficiency, quality and performance. Excellent communication and coordination skills. Dedicated nursing leader with excellent unit management skills. Proficient in quality, cost and care standards focused on maximizing resources and patient satisfaction. Registered Nurse in state of Florida.
Work History
CVICU Nurse Manager
AdventHealth Waterman
Tavares, Florida
11.2012 - Current
- Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
- Supervised, directed and motivated high-quality performance from nursing staff.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Managed 28 nurses and nursing activities in 16-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives .
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
ICU Nurse Manager
Ellis Hospital
Schenectady, New York
05.2010 - 10.2012
- Evaluated nursing staff's performance and developed education programs and professional development opportunities to improve individual and team competencies, clinical knowledge and delivery of care.
- Interacted effectively with department managers to promptly correct problems and improve services.
- Collaborated with physicians and interdisciplinary teams to devise and manage individualized plans of care.
- Reviewed charts weekly to complete quality control checks.
- Fostered improvement in staff development, personnel training and standards of patient care.
- Administered performance evaluations and probationary reviews to assess nursing personnel.
- Introduced initiatives based on staff education, infection control audits, safe medication administration and proper wound care to achieve unit and facility goals.
- Advocated for patients' physical, psychosocial, developmental, spiritual and emotional needs during planning.
- Manage 72 nurses across 36 bed Intensive Care Unit.
Intensive Care Registered Nurse
Ellis Hospital
Schenectady, New York
07.1992 - 05.2010
- Delivered age-appropriate medical care for adult, adolescent and geriatric ICU patients.
- Developed and implemented patient care plans based on physicians' instructions and generally accepted nursing practices.
- Maintained respectful treatment environment that honored patients' and families' cultural and religious traditions and preferences.
- Explained health care issues and ramifications to patients and families to promote informed medical care choices.
- Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization.
- Observed patients' vital signs and administered physician-prescribed medications and treatments.
- Supervised new employees and student nurses to promote adherence to established patient care standards and practices.
- Participated in departmental quality improvement initiatives to achieve higher standard of patient care.
- Coordinated with healthcare staff from various disciplines to devise, carry out and manage personalized care plans to benefit patient health and recovery.
- Evaluated patient histories, complaints and current symptoms.
Education
Bachelor of Science - Healthcare Management
Warren National University
Laramie, Wyoming01.2012
Associate of Applied Science - Nursing
Adirondack Community College
Queensbury, New York06.1992
General Education
University of Southern California
Los Angeles, CaliforniaSkills
- Budget Management
- Critical Thinking
- Staff Mentoring
- Staff Supervision
- Strong Clinical Judgment
- Employee Performance Evaluations
- Quality Assurance
Certification
CCRN
Timeline
CVICU Nurse Manager
AdventHealth Waterman
11.2012 - Current
ICU Nurse Manager
Ellis Hospital
05.2010 - 10.2012
Intensive Care Registered Nurse
Ellis Hospital
07.1992 - 05.2010
Bachelor of Science - Healthcare Management
Warren National University
Associate of Applied Science - Nursing
Adirondack Community College
General Education
University of Southern California
CCRN
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