Laura Heldt
Anaheim,CA
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Goal oriented to obtain a position that will enable use of strong organizational skills, educational background and ability to work well with people in a creative arena.
Coursework: Computer software and Word processing Skills Good oral communication and writing skills. Excellent customer service. Organized with a strong attention to detail. Excellent team-work attributes. Quickly rise to any occasion to maintain stability and harmony in the workplace and provide a pleasant working environment for clients and co-workers.
Overview
17
17
years of professional experience
Work History
Mudhappiness Manager
Mud Hen Clay And Art Studio
03.2019 - Current
- Developed and managed communications, phones and emails for clientele.
- Developed and organized finished and unfinished pottery for groups, classes and individuals.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Schedule classes, manage emails and handle communications/calls remotely.
Escrow Assistant
PROMINENT ESCROW SERVICES
08.2016 - 03.2018
- Multi-State, Bank-owned Properties
- Review contracts, addendums and amendments for accuracy in complete and full execution
- Process opening through closing escrow and title documents
- Assist clientele in understanding diverse contracts. Updated all parties of expectations throughout process of purchasing bank owned properties
- Preparation of deeds and documentation for recording in multi-states
- Coordinated and communicated code violations within state specific , regulatory requirements
- Assisted in removal of issues and/or clouds of record
- Reviewed utility violations and communicating processes necessary for correcting violations
- Determined Well and Septic property requirements
- Communicated updates to all key personnel throughout the life of escrow
Sr. Escrow Assistant
FIRST AMERICAN TITLE COMPANY
12.2012 - 08.2016
- Process opening documentation for multi-cultural buyers in a paperless environment utilizing a variety of secure platform software systems to ensure identity security
- Work with buyers in New Home purchase process, assisting clientele in proper completion of documents in their contractual obligation
- Maintain receipts, opening documentation and follow through with a variety of Home Builders
- Assist clientele in scheduling doc signing appointments and processing their loan documentation from funding through recording with multi-faceted lenders
- Coordinate with buyers through the closing process
- File audit and disbursement of funds.
Escrow Assistant
CHICAGO TITLE COMPANY
11.2004 - 08.2012
- Organize and prioritize status reports from beginning through closing for all transactions assigned
- Open and close Real property escrows, including, but not limited to the sale, lease, exchange or transfer of title, and loans or other obligations secured by a lien upon real property
- Process thru close, ALL CASH transactions for Northern and Southern California in the REO Platform, including but not limited to auction acquired transactions
- Real tracking software updating as needed for all Clientele
- Supervised opening and operation of New contract opening department to handle the volume of orders received daily from servicing companies relative to the foreclosure industry, including but not limited to deeds, & escrow documents
- Maintain accurate accounting of funds, and transaction details in documented form
- Responsible for obtaining Homeowner Association documents, liens and City Required documents as necessary for the Code Compliance requirements for various counties
- Point of contact for all information pertinent to transactions, verbal and electronic follow through
- Abstract all title documents and order necessary details, liens and issues to ensure clear title through closing
- Maintain up-to-date knowledge of changes to the laws and regulations that govern the transfer of real property
- Process all loan documentation and prepare for document signing with the buyer/borrower
- Assign authorized notary and follow through to ensure successful loan signing appointment
- Abstract and return documentation to lender and process through funding
- Audit files prior to closing to alleviate post-close issues
- Close and disburse file proceeds to all parties
- Organize and alleviate dormant file issues due to excellent follow-through with all parties to maintain compliance in the Resale escrow department and City Required Compliance standards.
Education
1991
English and Creative Writing
06.1973
Skills
- Brand Management
- Sales and Marketing
- Lead Generation
- Customer Relationship Management
- Verbal and Written Communication
- Time Management
- Managing Appointments
- Schedule Preparation
Art Interest
Drawing, Watercolor, acrylic and mixed media
Timeline
Mudhappiness Manager - Mud Hen Clay And Art Studio
03.2019 - Current
Escrow Assistant - PROMINENT ESCROW SERVICES
08.2016 - 03.2018
Sr. Escrow Assistant - FIRST AMERICAN TITLE COMPANY
12.2012 - 08.2016
Escrow Assistant - CHICAGO TITLE COMPANY
11.2004 - 08.2012
SPOKANE COMMUNITY COLLEGE - ,
ARTESIA HIGH SCHOOL - , English and Creative Writing
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