LAURA HELEN MURRAY
Raleigh,North Carolina
Summary
Program-focused healthcare leader with 6+ years of experience driving strategic initiatives across clinical and IS settings. Proven ability to lead multidisciplinary teams, manage complex programs, and implement evidence-based best practices to improve outcomes and operational efficiency. Expertise in program development, governance, and training, including designing onboarding and competency frameworks for large teams. Skilled in relationship building, cognitive coaching, mentoring, and stakeholder engagement to foster collaboration and continuous improvement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IS Project Manager I
WakeMed Health & Hospitals
07.2024 - Current
- Took ownership of number complex demands requiring IS approval (TRT), quickly becoming a subject matter expert by navigating evolving requirements, collaborating with stakeholders, and learning new systems and workflows to ensure timely and compliant approvals.
- Successfully managed multiple, diverse projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Built high-performing teams by leveraging strong interpersonal communication and relationship-building skills, fostering trust, collaboration, and shared accountability to achieve project and organizational goals.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Actively contributed to the new Agile PMO initiative as a core participant, providing clarifying communication during discussions to build common understanding, resolve ambiguity, and guide forward movement toward process enhancements and team alignment.
PT Clinical Specialist
WakeMed Health & Hospitals
09.2018 - Current
- Directed program development and management initiatives for the Acute Spinal Cord Injury and Complex Neuro programs, overseeing planning, and execution across multiple projects and disciplines.
- Chaired site-wide, multidisciplinary committees (Acute Spinal Cord Injury and Acute Brain Injury), aligning program goals with organizational strategy, and best practice, driving continuous improvement across the continuum.
- Developed and executed comprehensive onboarding, training, and competency frameworks for the Acute Rehab Spinal Cord Injury and Brain Injury Programs, ensuring alignment with evidence-based practices and regulatory standards, while overseeing implementation across a 60-member PT/OT acute care team to drive program consistency, improve patient outcomes, and maintain compliance.
- Mentored and coached staff using cognitive coaching framework, fostering professional development through reflective practice, critical thinking, and self-directed growth.
- Functioned as a clinical instructor for physical therapy students, fostering an interactive and reciprocal learning environment through 1:1 training and competency development, while providing constructive feedback in a psychologically safe space to support growth into well-rounded professionals.
Physical Therapist
WakeMed Health & Hospitals
09.2014 - 09.2018
- Triaged consults, enhanced operational efficiency, and handled customer service requests.
- Fostered supportive learning environment as mentor for PT students and new staff.
- Collaborated with diverse team members to create and implement effective discharge plans.
- Improved individual patient outcomes by increasing patient and family buy-in.
- Championed a positive workplace culture, inspiring peers and elevating patient experiences.
Physical Therapist
Cone Health
09.2011 - 09.2014
- Directed team in departmental changes and enhanced employee satisfaction as Shared Governance Council Secretary.
- Served as clinical guide for new staff, fostering a supportive learning environment.
- Implemented innovative communication strategies and multi-disciplinary collaboration to overcome discharge barriers.
- Streamlined patient discharge by resolving barriers and enhancing transitions for ICU patients.
- Managed complex patient cases, ensuring optimal recovery paths in intensive care.
- Mentored new PTs, cultivating a team skilled in advanced patient care methods.
Education
Doctor of Physical Therapy - Physical Therapy
University of North Carolina
Chapel Hill, NC01.2011
Bachelor of Arts - Psychology
North Carolina State University
Raleigh, NC01.2007
Skills
- Project Management
- Interdisciplinary Collaboration
- Interpersonal Communication
- Relationship Building
- Creative Solutions
- Project planning and development
- Team collaboration
- Relationship building
Certification
- Board Certified Physical Therapist, North Carolina Board of Physical Therapy Examiners (2011-01)
- WakeMed Aspiring Leadership Academy (2023-2024)
- PMP - Project Management Professional
Publications
- Complexity Made Easy: Understanding the Complex Neuro Patient. SHINE Conference, WakeMed Health & Hospitals (2024-03)
- Acute Traumatic Spinal Cord Injury: Implementation of a Multidisciplinary Care Pathway, Portelli Tremont, J.N., Cook, N., Murray, L.H., Udekwu, O.S., & Motameni, A.T., Journal of Trauma Nursing, 29, 4, 218-224 (2022-07/2022-08) https://doi.org/10.1097/JTN.0000000000000664
Timeline
IS Project Manager I
WakeMed Health & Hospitals
07.2024 - Current
PT Clinical Specialist
WakeMed Health & Hospitals
09.2018 - Current
Physical Therapist
WakeMed Health & Hospitals
09.2014 - 09.2018
Physical Therapist
Cone Health
09.2011 - 09.2014
Bachelor of Arts - Psychology
North Carolina State University
Doctor of Physical Therapy - Physical Therapy
University of North Carolina