LAURA HENAO MATALLANA
Orlando ,US
Summary
Adaptable Professional who is both energetic and poised. All aspects of running a successful store, including opening and closing procedures, recruitment, and banking, are well understood. Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations. Helping customers and providing enjoyable shopping experiences are two of my greatest passions. Bilingual and well-versed in promoting high levels of guest satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Prep Cook
Fresh Kitchen
2855 S Orange Ave Orlando, FL 32806 United States
08.2024 - 04.2025
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Trained and assisted new kitchen staff members.
- Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
Front Desk Associate
Amavita Heart & Vascular Health By Dr Pedro Martinez-Clark
North Miami Beach, FL, US
01.2022 - 06.2022
- Was in charge of keeping the front desk area clean and organized.
- Greeted guests politely and gave them room keys as well as information on amenities and policies.
- Organized services to support incoming special events and planned coverage needs.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Improved customer retention by using quick response and dynamic service skills to build relationships with patrons.
Server
Mozart Grill
Sunny Isles Beach, FL, US
06.2021 - 12.2021
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies.
- Was frequently complimented by customers for going above and beyond my normal responsibilities.
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies.
- Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages.
- Kept a high level of cleanliness and sanitation.
- Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service.
Server
Megachuzo
Sunny Isles Beach, FL, US
04.2021 - 05.2021
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies.
- Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
- Double-checked meal contents against orders to avoid delays by addressing and correcting issues as soon as possible.
- Kept the tables clean and tidy with tableware, glassware, silverware, and linens.
- Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction.
Manager
Sunelli
Miami, FL, US
12.2018 - 03.2021
- Organized revenue statements, shipment amounts and dates, employee schedules, and sanitation in the workplace.
- Promoted customer loyalty by resolving escalated conflicts to complete satisfaction.
- Was in charge of hiring and training new employees, as well as creating employee schedules.
- Improved sales, management, and operations performance by identifying and focusing on areas that needed improvement.
Food Maker
Edible Arrangements
North Miami Beach, FL, US
07.2016 - 11.2017
- Assisted wait staff and other members of the team in completing tasks.
- Checked equipment like refrigerators and warming lamps for compliance with safe operating levels every time.
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
- Had an excellent attendance record and was always on time for work.
Education
High School -
Miami Beach Senior High School
Miami Beach, FL12.2017
Skills
- Adaptable
- Leadership skills
- Team management
- Staff training/development
- Problem resolution
- Verbal and written communication
- Communications
- Organization
- Effective leader
- Supervision
- Customer service
- Attention to detail
- Cleaning and organization
- Teamwork and collaboration
- Efficient multitasking
- Following instructions
- Time management
- Highly motivated
- Active listener
- Flexible schedule
Accomplishments
Got certified on the beauty field. Being able to open my own place to start taking clients. Close friends and families only.
I left from the place I was working cause I wanted to have a place in my house to do it. Then we moved from there to another apartment. I was not able to take more people like before and at the moment just doing it here and then when I have the chance.
Certification
Classic Lashes Extensions Certified
Russian Lashes extensions certified
Technology Lashes extensions certified
Workout, cook and do lashes just for fun at the moment.
I love to take my time to go to the gym I believe that having time for your self helps your self love irradiates and when you feel better you are better at any way. I love to spoil my family and friends, that’s my love language for sure.
Then I do like to see beauty everywhere but I know for sure that when one of my friends needs a plus that’s my way to help them. Sometimes I just do it for fun or just because they have a special event. I really don’t care about money when I help others.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Prep Cook
Fresh Kitchen
08.2024 - 04.2025
Front Desk Associate
Amavita Heart & Vascular Health By Dr Pedro Martinez-Clark
01.2022 - 06.2022
Server
Mozart Grill
06.2021 - 12.2021
Server
Megachuzo
04.2021 - 05.2021
Manager
Sunelli
12.2018 - 03.2021
Food Maker
Edible Arrangements
07.2016 - 11.2017
High School -
Miami Beach Senior High School