LAURA HENDISON
Ontario,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at Plastic Express. Skilled in data entry and complaint resolution, I excel in creating empathetic client relationships, boosting service standards by over 30%. My expertise in Microsoft Office and project management abilities drive efficiency and secure data integrity. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative/Administrative Assistant
Plastic Express
08.2019 - Current
- Liaison with sales, marketing, and management teams to develop solutions and to accomplish shared objectives.
- Created and maintain detailed database to develop promotional sales.
- Investigate and resolve customer inquiries and complaints quickly.
- Promptly respond to inquiries and requests from prospective customers.
- Collaborate with staff members to enhance customer service experience while exceeding team goals through effective client satisfaction rates.
- Calculate correct order totals, update accounts, and maintain detailed records for inventory management.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Interact with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Investigate and research issues to determine root causes and appropriate resolution methods.
Shift Supervisor/Customer Service Representative
Destination XL Group Inc.
03.2016 - 08.2019
- Demonstrated ability to manage a team of employees and ensure successful shift operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Completed store opening and closing procedures and balanced tills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Trained new employees in job duties, safety protocols, procedures and company culture.
Customer Service Representative/Sales
Sears Department Store
03.2013 - 03.2019
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Bachelor of Arts - Social Science/English Literature
University of La Verne
La Verne, CA06-2025
Skills
- Data Collection
- Complaint resolution
- Data Entry
- Call Management
- Product Knowledge
- Report Generation
- Project management abilities
- Microsoft Office expertise
- Account updating
- Information Security
Timeline
Customer Service Representative/Administrative Assistant
Plastic Express
08.2019 - Current
Shift Supervisor/Customer Service Representative
Destination XL Group Inc.
03.2016 - 08.2019
Customer Service Representative/Sales
Sears Department Store
03.2013 - 03.2019
Bachelor of Arts - Social Science/English Literature
University of La Verne
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