Laura Henriquez
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Auto Claims Adjuster
Progressive
12.2024 - 09.2025
- Investigated automobile accidents by reviewing policy details, assessing vehicle damage, and obtaining police reports, statements, and photos.
- Determined coverage, liability, and repair or total-loss values in line with company guidelines and state regulations.
- Delivered clear, empathetic communication to policyholders, claimants, body shops, and repair vendors, guiding them through the claims process and setting accurate expectations.
- Negotiated fair settlements and authorized payments while maintaining customer satisfaction and meeting performance metrics.
- Documented all findings and maintained organized claim files for timely and compliant resolution.
Assistant Court Clerk - Family
Harris County District Clerk's Office
Houston, TX
11.2022 - 12.2024
- Served as a floater supporting 10 family district courts, ensuring accurate recordkeeping and exceptional customer service for staff and the public.
- Promoted to Assistant Court Clerk to manage a full docket in one family court, scheduling and organizing uncontested matters, temporary orders, enforcement actions, and submission dockets.
- Answered and routed calls, provided case and hearing updates, and accepted and filed legal documents to ensure complete and timely finalization.
- Maintained accurate court records and electronic databases through diligent data entry and document management.
- Scheduled hearings, maintained dockets, prepared orders and judgments, and processed legal documents in compliance with laws, policies, and court procedures.
- Served as a liaison among judges, attorneys, law enforcement, and the public, fostering effective communication and delivering exceptional customer service.
- Supported judges by providing timely records and information to facilitate fair, efficient proceedings while safeguarding confidential data.
- Streamlined court operations by coordinating across departments, managing multiple priorities in a fast-paced environment, and participating in training to stay current on court rules and regulations.
Paralegal
The Gonzalez Law Group
Houston, TX
05.2021 - 11.2022
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
- Managed complex cases efficiently using specialized software programs designed for paralegal work to track information related to multiple parties over long periods of time.
- Communicated pertinent information to clients via phone, email, and mail.
CLIENT INTAKE SPECIALIST
Meneses Law
Houston, TX
03.2019 - 05.2021
- Assisted 3 clients a day and assessed a i-360 AOSi-360 AOSi-360 AOSi-360 AOS and i-360 VAWA i-360 VAWA i-360 VAWA i-360 VAWA questionnaires for each client
- Helped with U VisaU VisaU VisaU Visa, T VisasT VisasT VisasT Visas
- Organized worked day using MyCase.MyCase.MyCase.MyCase
- Assisted attorneys in collecting information such as employment, medical and other records
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Met with clients to conduct interviews and gain case information
- Trained employees in the intake department, teaching them how to navigate MyCase and all legal forms as well as prepare them for client interactions.
LINE COOK TRAINER
Pappasito's Cantina
Houston, TX
06.2016 - 03.2019
- Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen
- Communicated with management on food inventory stock to request order placement
- Managed 7-person line cooks, supervised preparation of raw foods and explained steps for readying specialty items, including hot and cold food
- Implemented and enforced corporate and departmental policies and service standards
- Resolved escalated complaints and answered questions regarding policies and procedures
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
CUSTOMER SERVICE SUPERVISOR
Academy Sports + Outdoors
Houston, TX
05.2014 - 06.2016
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
Education
Associate of Arts - Culinary Arts
SAN JACINTO COMMUNITY COLLEGE
Houston, TX01.2016
High School Diploma -
GALENA PARK HIGH SCHOOL
Galena Park, TX06.2013
Skills
- Bilingual - Spanish - Fluent
- Conflict Resolution
- Effective Customer Service
- Customer/Client Relations
- Multi-line phone proficiency
- Clerical Support
- 120 WPM
- Knowledge of 9 out of 10 Harris County Family District Courts and their policies and procedures
- Familiar with MyCase Software, E-file Texas, J-Web/JIMS, Weslaw and Prodoc, DEEDS
Timeline
Auto Claims Adjuster
Progressive
12.2024 - 09.2025
Assistant Court Clerk - Family
Harris County District Clerk's Office
11.2022 - 12.2024
Paralegal
The Gonzalez Law Group
05.2021 - 11.2022
CLIENT INTAKE SPECIALIST
Meneses Law
03.2019 - 05.2021
LINE COOK TRAINER
Pappasito's Cantina
06.2016 - 03.2019
CUSTOMER SERVICE SUPERVISOR
Academy Sports + Outdoors
05.2014 - 06.2016
Associate of Arts - Culinary Arts
SAN JACINTO COMMUNITY COLLEGE
High School Diploma -
GALENA PARK HIGH SCHOOL