Laura Henriquez
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Auto Claims Adjuster
Progressive
12.2024 - 09.2025
- Investigated automobile accidents by reviewing policy details, assessing vehicle damage, and obtaining police reports, statements, and photos.
- Determined coverage, liability, and repair or total-loss values in line with company guidelines and state regulations.
- Delivered clear, empathetic communication to policyholders, claimants, body shops, and repair vendors, guiding them through the claims process and setting accurate expectations.
- Negotiated fair settlements and authorized payments while maintaining customer satisfaction and meeting performance metrics.
- Documented all findings and maintained organized claim files for timely and compliant resolution.
Assistant Court Clerk - Family
Harris County District Clerk's Office
11.2022 - 12.2024
- Served as a floater supporting 10 family district courts, ensuring accurate recordkeeping and exceptional customer service for staff and the public.
- Promoted to Assistant Court Clerk to manage a full docket in one family court, scheduling and organizing uncontested matters, temporary orders, enforcement actions, and submission dockets.
- Answered and routed calls, provided case and hearing updates, and accepted and filed legal documents to ensure complete and timely finalization.
- Maintained accurate court records and electronic databases through diligent data entry and document management.
- Scheduled hearings, maintained dockets, prepared orders and judgments, and processed legal documents in compliance with laws, policies, and court procedures.
- Served as a liaison among judges, attorneys, law enforcement, and the public, fostering effective communication and delivering exceptional customer service.
- Supported judges by providing timely records and information to facilitate fair, efficient proceedings while safeguarding confidential data.
- Streamlined court operations by coordinating across departments, managing multiple priorities in a fast-paced environment, and participating in training to stay current on court rules and regulations.
Paralegal
The Gonzalez Law Group
05.2021 - 11.2022
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
- Managed complex cases efficiently using specialized software programs designed for paralegal work to track information related to multiple parties over long periods of time.
- Communicated pertinent information to clients via phone, email, and mail.
CLIENT INTAKE SPECIALIST
Meneses Law
03.2019 - 05.2021
- Assisted 3 clients a day and assessed a i-360 AOSi-360 AOSi-360 AOSi-360 AOS and i-360 VAWA i-360 VAWA i-360 VAWA i-360 VAWA questionnaires for each client
- Helped with U VisaU VisaU VisaU Visa, T VisasT VisasT VisasT Visas
- Organized worked day using MyCase.MyCase.MyCase.MyCase
- Assisted attorneys in collecting information such as employment, medical and other records
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Met with clients to conduct interviews and gain case information
- Trained employees in the intake department, teaching them how to navigate MyCase and all legal forms as well as prepare them for client interactions.
LINE COOK TRAINER
Pappasito's Cantina
06.2016 - 03.2019
- Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen
- Communicated with management on food inventory stock to request order placement
- Managed 7-person line cooks, supervised preparation of raw foods and explained steps for readying specialty items, including hot and cold food
- Implemented and enforced corporate and departmental policies and service standards
- Resolved escalated complaints and answered questions regarding policies and procedures
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
CUSTOMER SERVICE SUPERVISOR
Academy Sports + Outdoors
05.2014 - 06.2016
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
Education
Associate of Arts - Culinary Arts
SAN JACINTO COMMUNITY COLLEGE
Houston, TX01.2016
High School Diploma -
GALENA PARK HIGH SCHOOL
Galena Park, TX06.2013
Skills
- Bilingual - Spanish - Fluent
- Conflict Resolution
- Effective Customer Service
- Customer/Client Relations
- Multi-line phone proficiency
- Clerical Support
- 120 WPM
- Knowledge of 9 out of 10 Harris County Family District Courts and their policies and procedures
- Familiar with MyCase Software, E-file Texas, J-Web/JIMS, Weslaw and Prodoc, DEEDS
Timeline
Auto Claims Adjuster
Progressive
12.2024 - 09.2025
Assistant Court Clerk - Family
Harris County District Clerk's Office
11.2022 - 12.2024
Paralegal
The Gonzalez Law Group
05.2021 - 11.2022
CLIENT INTAKE SPECIALIST
Meneses Law
03.2019 - 05.2021
LINE COOK TRAINER
Pappasito's Cantina
06.2016 - 03.2019
CUSTOMER SERVICE SUPERVISOR
Academy Sports + Outdoors
05.2014 - 06.2016
Associate of Arts - Culinary Arts
SAN JACINTO COMMUNITY COLLEGE
High School Diploma -
GALENA PARK HIGH SCHOOL
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