LAURA HENRY

Laura Henry is a calm, customer-focused operations professional who thrives in fast-paced, high-stakes environments. She pairs empathetic communication with strong process discipline—documenting accurately in real time, coordinating next steps across multiple stakeholders, and closing the loop on follow-ups so people get clear answers and timely outcomes. In a regulated healthcare navigation role, she served as a trusted first point of contact for members, providers, and insurers—resolving benefits and billing questions, coordinating authorizations and scheduling, and consistently meeting quality standards with a 92% average audit score. Earlier leadership roles in high-volume retail and warehouse settings strengthened her ability to coach and train teams, manage day-to-day workflows, and de-escalate tense situations while maintaining accuracy and efficiency. With a journalism foundation, she’s especially strong at translating complex information into plain, reassuring guidance without losing precision.