Laura Hernandez
Houston,TX
Summary
Multilingual Skilled Overnight Grocery Stocker experienced in team-oriented environments. Knowledgeable about unloading, moving and shelving merchandise on tight schedule. Eager to help customers and keep operations moving smoothly.
Additionally, a highly motivated Assistant Service Manager with 10 years of service experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
3
3
years of professional experience
Work History
Night Stocker
H-E-B
Houston, United States
08.2021 - Current
- Unloaded arriving product stock and moved to store display areas.
- Monitored 4 to 5 deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Removed all boxes and related trash from sales floor and processed them through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Met incoming trucks and used forklifts to move pallets to staging areas.
- Checked for outdated and overripe grocery items and removed them from inventory.
Assistant Service Manager
H-E-B
Houston, United States
08.2019 - 07.2021
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and offer available solutions.
- Trained less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Managed efficient teams of up to 15 employees.
Education
Bachelor of Science - Sociology
University of Houston - Downtown
Houston, TX05.2023
Skills
- Customer Needs Assessments
- Stocking and Replenishing
- Unloading Trucks
- Stockroom Maintenance
- Product Identification
- Forklift Operation
- Loss Prevention Goals Monitoring
- Stockroom Rotation
- Pallet Jack Operation
- Restocking Procedures
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Night Stocker
H-E-B
08.2021 - Current
Assistant Service Manager
H-E-B
08.2019 - 07.2021
Bachelor of Science - Sociology
University of Houston - Downtown
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