Laura Hernandez
Hialeah,FL
Summary
Hardworking and passionate job seeker with strong organizational skills and customer service. Ready to help team achieve company goals. Seeking a position that requires my exceptional interpersonal skills knowledge. Proficient at quickly learning new project and procedures.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Referral Coordinator
Caremax Medical Centers
03.2021 - Current
- Coordinated transportation to get patients to and from medical appointments.
- Worked with patients to schedule tests and procedures.
- Work daily in No- Show List.
- Fax Referral documentation to a physician office.
- Patient Insurance Verification.
- Assist patients in scheduling appointments and managing health insurance issues.
- Answering phone calls.
- Submit Insurance Precertification to obtain approval from health Plan.
- Physician referrals.
Referral Coordinator
Delivery Network ( Wellmax Medical Center )
03.2020 - 03.2021
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Organized clinical documentation, treatment plans, and referrals.
- Answering phone calls from patients and facilities
- Verify Patient Insurance Information
- Get order from PCP
- Schedule patient's transportation for the specific facilities
- Notify the patient the new appointment
- Fax referral and supporting documentation to the physician office
- Make daily No-Show List
Front Desk Receptionist & Supervisor
Cano Dental
08.2018 - 03.2020
- Insurance Verification
- Greetings and Scheduling appointment for patient and visitors
- Write some Medical Notes in patient Files
- Keeping paperwork organized
- Calling patients to remain them of appointments
- Explain Benefits and treatment plan to patients
- Daily Deposit
- Solved problems timely and effectively, ensuring customer satisfaction and employee
- Ordered all office supplies.
Receptionist Front Desk
Ideal Dental Group ( Pasteur)
09.2017 - 08.2018
- Greeted customers and visitors in-person and via telephone calls.
- Make new or reschedule appointments
- Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.
- Aggregated and prepared documentation and reports for office meetings, distribution, and filing.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Write some medical notes in patients files.
- Insurance Verification.
Receptionist Front Desk
Blanco Jamis Dental Goup
07.2016 - 09.2017
- Greeted customers and visitors in-person and via telephone calls.
- Insurance Verification .
- Scheduled patients appointments .
- Monitor and record cash payments .
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Answered telephone inquiries from clients, vendors and the public.
Spa Attendant
Carillon Condo Miami Beach
07.2012 - 07.2016
- Greeted all guests in a warm and friendly manner to create a positive first impression of the spa.
- Communicated all client reservations to appropriate staff.
- Led comprehensive spa tours for new members.
- Called clients to confirm upcoming appointments.
- Transported soiled linens to the laundry facilities.
- Restocked linen and laundry in all areas of the spa.
- Maintained the front desk workstation by keeping it clean and free of personal items.
- Promptly attended to guest needs concerning the fitness room, locker room and relaxation area.
Education
High School Diploma -
Simon Bolivar High School
CubaCBT College
Hialeah, FL08.2018
Excelsior Technical Institute
Miami, FL12.2023
Skills
- Excellent Customer-service
- Multitasking
- Conflict Resolution
- Discipline
- Good Communication
- Teamwork
- Ability to motivate people
- Empathy
- Bilingual Spanish - English
- Verbal and written communication
- Insurance Verification
- Appointment Scheduling
- Insurance coding (ICD-10 and CPT)
- Appointment Scheduling
- Patient Care
- HIPAA Compliance
Certification
- Certified Professional Coder (CPC)
- Certified Risk Adjustment Coder ( CRC)
References
Upon Request .
Timeline
Referral Coordinator
Caremax Medical Centers
03.2021 - Current
Referral Coordinator
Delivery Network ( Wellmax Medical Center )
03.2020 - 03.2021
Front Desk Receptionist & Supervisor
Cano Dental
08.2018 - 03.2020
Receptionist Front Desk
Ideal Dental Group ( Pasteur)
09.2017 - 08.2018
Receptionist Front Desk
Blanco Jamis Dental Goup
07.2016 - 09.2017
Spa Attendant
Carillon Condo Miami Beach
07.2012 - 07.2016
High School Diploma -
Simon Bolivar High School
CBT College
Excelsior Technical Institute
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