Laura Hernandez

• Supervised and trained staff in customer service, food handling, and safety protocols.
• Developed strategies for improved operational efficiency and customer satisfaction.
• Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
• Resolved customer complaints in a professional manner to maintain positive relationships with guests.
• Implemented effective marketing campaigns to increase revenue and improve brand awareness.
• Established policies for cash handling procedures to maximize security measures.
• Inspected dining room area regularly for cleanliness and adherence to safety standards.
• Collaborated with local businesses to create mutually beneficial partnerships.
• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
• Prepared employee schedules to maintain appropriate staffing levels during peak periods.

Accountant|ADCO Products, Inc.

• Developed and implemented effective accounting policies and procedures.
• Monitored cash flow and managed accounts payable and receivable functions.
• Researched complex accounting issues and provided solutions to management team.
• Maintained accurate records of payroll information including wages, deductions, bonuses.
• Supervised accounting tasks, which included accounts payable and receivable, general ledger management and expense reporting oversight.
• Handled accounting operations such as, pursuing collections and reconciling accounts.

• Supervised and monitored the daily operations of Accounts Receivable department to ensure accuracy, completeness, and timeliness of customer payments.
• Developed and implemented effective strategies to reduce delinquency rates within Accounts Receivable accounts.
• Maintained accurate records of customer account activity including invoices, payments, credits, adjustments.
• Created monthly aging report for review by management team.
• Tracked all incoming payments received via check, ACH and wire transfer or other methods.
• Managed collection process for past due receivables while maintaining good relationships with customers.
• Investigated disputes regarding unpaid invoices and worked with clients to resolve them in an amicable manner. Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports.