Laura Hernandez
Altamonte Springs
Summary
Professional passionate about learning new skills. Ambitious and motivated individual, ready and willing to work hard with skills to establish interpersonal relationships based on respect and human treatment, a high degree of responsibility and compliance focused on meeting organizational policies and goals, handling difficult situations and decision making under pressure.
Overview
9
9
years of professional experience
Work History
Member Specialist
Sam's Club
03.2022 - 05.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted customers with self-checkout machine operations.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reviewing member receipts
- Promoting Sam’s Club credit card and plus membership.
- Assisting with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
- Organizing merchandise
- Inventory
Waitress
Medellín Burguer
08.2021 - 03.2022
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Waitress
El Tequila Sunrise Mexican Restaurant
04.2019 - 04.2020
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Inventoried food supplies to determine needs and replenish stations.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Purchase Assistant
ML COLOMBIA SA - CONDUENT
01.2018 - 06.2018
- Communicated with suppliers regarding order confirmation and status.
- Processed and created documents for purchase orders and change orders.
- Analyzed open purchase order reports and communicated information to buyers and vendors.
- Handled inventory receiving, pricing agreements and internal inventory management.
- Researched and selected new vendors to diversify inventory.
- Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers and contractors.
- Analyzed competitive prices, products and market-related information.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Contacted vendors to follow up on late invoices.
Administrative Assistant
MEGA ASISTENCIA LTDA
08.2017 - 12.2017
- Contacted vendors to follow up on late invoices.
- Processed invoice payments and recorded information in account database.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Creation of invoices to suppliers
- Typing information
- Answer the phones and responding to emails
Accounting Assistant
Midas group ltda
02.2015 - 06.2016
- Journal entries
- Monthly financial close
- Typing
- Prepare invoices
Education
English Degree - English
Harvest English Institute
Orlando, FL12.2020
Bachelor’s Degree - Finance And International Bussines
Fundación Universitaria Cervantina De San Agustín
Bogota DC, Colombia02.2018
High School Diploma -
Inmaculado Corazón De Maria
Bogota DC, Colombia12.2012
Bachelor of Accountancy - Account For Commercial And Financial Transactions
Servicio Nacional De Aprendizaje SENA
Bogota DC, Colombia02.2012
Skills
- Computer Skills
- Customer Service
- Data Entry
- Payment Transactions
- Administrative and Office Support
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Member Specialist
Sam's Club
03.2022 - 05.2024
Waitress
Medellín Burguer
08.2021 - 03.2022
Waitress
El Tequila Sunrise Mexican Restaurant
04.2019 - 04.2020
Purchase Assistant
ML COLOMBIA SA - CONDUENT
01.2018 - 06.2018
Administrative Assistant
MEGA ASISTENCIA LTDA
08.2017 - 12.2017
Accounting Assistant
Midas group ltda
02.2015 - 06.2016
English Degree - English
Harvest English Institute
Bachelor’s Degree - Finance And International Bussines
Fundación Universitaria Cervantina De San Agustín
High School Diploma -
Inmaculado Corazón De Maria
Bachelor of Accountancy - Account For Commercial And Financial Transactions
Servicio Nacional De Aprendizaje SENA