Laura Hernandez
Lake Placid,FL
Summary
Reliable indivudual who can organize and maintain classroom order to assist absent teachers. Assist students with basic questions regarding assignments and course content. Dependable and compassionate educator willing to learn newly introduced duties. Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Highlands County Tax Collector
Sebring, FL
04.2021 - 03.2024
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Processed vehicle titles, registrations, and tax payments.
- Handled large sums of money.
- Reconciled checks and cash for deposits.
Office Assistant
Baker Septic & Precast
Sebring, FL
06.2018 - 04.2021
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times and taking customer orders.
- Answered phone calls and welcomed visitors to office.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Operated photocopiers and scanners, fax machines and personal computers.
- Copied, sorted and filed records of office activities and business transactions.
Clerk
School Board Of Highlands County
Sebring, FL
08.2017 - 06.2018
- Organized and maintained filing systems for confidential documents.
- Answered phones in a courteous manner, scanned and emailed documents.
- Interpreted for instructors and other school staff members during meetings with Spanish speaking families.
- All basic computer operations and given duties.
- Organize meetings for the Migrant Federal Programs and families involved.
Education
Bachelor of Science - Criminal Justice
Polk State College
Winter Haven, FL08-2024
Associate of Science - Criminal Justice Technology
South Florida State College
Avon Park, FL12-2020
Skills
- Paperwork Processing
- Appointment Scheduling
- Clerical Support
- Administrative Support
Timeline
Customer Service Representative
Highlands County Tax Collector
04.2021 - 03.2024
Office Assistant
Baker Septic & Precast
06.2018 - 04.2021
Clerk
School Board Of Highlands County
08.2017 - 06.2018
Bachelor of Science - Criminal Justice
Polk State College
Associate of Science - Criminal Justice Technology
South Florida State College
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