Laura Hernandez
Wheeling,IL
Summary
Proven CNA and Office Manager with a track record of enhancing patient satisfaction and maintaining financial records at Citadel and Perez Tuck Inc. Skilled in HIPAA compliance and compassionate care, consistently promoted independence and dignity while optimizing operational budgets. Demonstrates exceptional patient care and empathy, achieving significant improvements in patient and business outcomes.
Overview
14
14
years of professional experience
Work History
CNA
Citadel
08.2023 - 06.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
Office Manager
Perez Tuck Inc
04.2020 - 05.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Controlled finances to lower costs and keep business operating within budget.
CNA
Guardian Hospice
01.2010 - 04.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
Education
High School Diploma -
Mexico
Mexico06.1999
Skills
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Bathing Assistance
- Feeding Assistance
- Dressing assistance
- Dementia and Alzheimer's knowledge
- HIPAA Compliance
- Electronic Charting
- Companionship and emotional support
- Light Housekeeping
Languages
English
Professional Working
Spanish
Professional Working
Timeline
CNA
Citadel
08.2023 - 06.2024
Office Manager
Perez Tuck Inc
04.2020 - 05.2024
CNA
Guardian Hospice
01.2010 - 04.2020
High School Diploma -
Mexico