Laura Hernandez
Hanford,CA
Summary
Accomplished professional with a proven track record at Bank of America, adept in money handling and transaction processing. Excelled in enhancing customer satisfaction through exceptional service, demonstrating patience and empathy. Leveraged professionalism to manage high-volume transactions, significantly minimizing financial discrepancies and fostering client loyalty. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Focused [Job Title] with experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service, and time management abilities. Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Bank Teller
Bank of America
10.2005 - 06.2014
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Special Education Aide
Monterey County Of Education
07.1997 - 06.2004
- Led small group instruction sessions tailored specifically to address diverse learning needs within the classroom population.
- Provided one-on-one support to students with physical, emotional, or behavioral challenges during classroom activities.
- Documented student progress, obstacles and academic milestones for parents and faculty.
- Maintained detailed records of student progress, attendance, and behavior for use in evaluations and reports.
- Assisted in the development of functional life skills for students with intellectual and developmental disabilities.
- Maintained a safe, clean, and orderly classroom environment conducive to learning by enforcing rules and expectations consistently.
- Improved student comprehension by employing various teaching methods and adapting to individual learning needs.
- Managed crisis situations effectively while maintaining a calm demeanor that minimized distractions from the educational process.
- Participated in professional development opportunities focused on special education best practices to enhance job-related knowledge and skills.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Implemented data-driven instructional strategies based on individual student assessment results for targeted intervention efforts.
- Promoted a positive learning environment by establishing clear expectations and reinforcing appropriate behaviors.
- Assessed student needs and reported to instructor.
- Monitored student progress regularly, documenting performance and providing feedback to both students and parents.
- Established strong partnerships with parents through frequent communication about their child''s academic performance, behavior concerns, and overall well-being within the school setting.
- Provided teacher support with curriculum delivery and student behavior management.
- Supported students in completing classwork and applying academic concepts.
- Supported students during assessments, ensuring they had access to necessary accommodations as outlined in their IEPs.
- Coordinated with other school staff members such as guidance counselors, occupational therapists, speech pathologists, and psychologists to provide comprehensive support services for students in need.
- Worked in self-contained and resource environments to teach students variety of skills.
- Monitored student classroom and outdoors activities to promote student safety.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Implemented behavior redirection methods to address problematic issues.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
Bank Teller
Bank of America
03.1995 - 03.1998
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Counted and packaged currency and coins.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Education
High School Diploma -
Gonzales High School
Gonzales, CA06.1992
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Patience and Empathy
- Transaction Processing
Languages
Spanish
Limited Working
Timeline
Bank Teller
Bank of America
10.2005 - 06.2014
Special Education Aide
Monterey County Of Education
07.1997 - 06.2004
Bank Teller
Bank of America
03.1995 - 03.1998
High School Diploma -
Gonzales High School