Laura Hernandez
Fresno,CA
Summary
Certified Massage Therapist with professional experience enhancing client wellness through expert deep tissue and prenatal massage techniques. Excelled in building client relationships with empathetic listening, achieving notable client satisfaction. Skilled in both reflexology and front desk management, demonstrating a unique blend of technical proficiency and interpersonal effectiveness.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Massage Therapist
Bowen Chiropractic Clinic
08.2024 - Current
- Alleviated chronic pain by utilizing targeted deep tissue massage techniques.
- Treated a diverse clientele, including athletes, pregnant women, and individuals recovering from injuries.
- Maintained clean, sanitized, and well-stocked treatment rooms according to industry standards.
- Strengthened client relationships through exceptional communication skills and empathetic listening.
- Performed a variety of different massage modalities including Swedish, deep tissue, pre-natal, sports massage, acupressure and reflexology.
Medical Massage Therapist
Shirley McWilliams Acupuncture
05.2023 - 10.2024
- Addressed specific client needs by creating personalized treatment plans.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided clear, concise instructions to clients to prepare for massage services.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
- Responded to inquiries from callers seeking information.
Shop Manager
Felix Automotive Repair - Larry Felix
05.2019 - 03.2022
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Peak Campus
Social Media Coordinator
10.2016 - 08.2017
- Enhanced audience engagement through regular posting of relevant content on multiple social media platforms.
- Implemented strategies to improve occupancy rates by promoting available housing options to prospective students.
- Enhanced the student housing experience by efficiently managing room assignments and addressing residential concerns.
- Provided support to students experiencing personal or academic challenges, connecting them with appropriate campus resources.
- Coordinated move-in day activities including logistic preparation beforehand as well as welcoming incoming students while assisting them in navigating their new living environments.
Customer Care Specialist
Xerox Business Solutions
10.2014 - 08.2017
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Education
Certification - Massage Therapy
National Holistic Institute
Clovis, CAHigh School Diploma -
Hoover High School
Fresno, CABusiness Administration
Fresno Community College
Fresno, CASkills
- Deep Tissue Massage
- Reflexology Techniques
- Myofascial release techniques
- Prenatal Massage Expertise
- Passive Range of Motion
- Cold Stone Therapy
- Sports Massage Techniques
- Swedish Massage
- Trigger Point Massage
- Front Desk Management
- Reflective listening
Certification
Certified to practice Massage Therapy in the state of California #96824
Languages
Spanish
Professional Working
American Sign Language
Limited Working
Timeline
Medical Massage Therapist
Bowen Chiropractic Clinic
08.2024 - Current
Medical Massage Therapist
Shirley McWilliams Acupuncture
05.2023 - 10.2024
Shop Manager
Felix Automotive Repair - Larry Felix
05.2019 - 03.2022
Peak Campus
Social Media Coordinator
10.2016 - 08.2017
Customer Care Specialist
Xerox Business Solutions
10.2014 - 08.2017
Certification - Massage Therapy
National Holistic Institute
High School Diploma -
Hoover High School
Business Administration
Fresno Community College
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