Laura Hernandez
Las Cruces,NM
Summary
Results-driven Branch Manager with several years of comprehensive experience in financial services. Polished in managing branch, promoting, and marketing branch products and allocating funds. Deeply familiar with banking rules and regulations. Friendly professional dedicated to promoting and maximizing sales opportunities. Versatile branch manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with several years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals. Proactive financial leader with history of quality customer service and financial expertise. Goes above and beyond to meet corporate objectives. Offering many years of successful performance in branch management. Talented branch manager successful in managing highly effective teams with focus on account service and retention. Detail-oriented financial professional with several years of industry experience. Persuasive communicator with proactive approach to resolving account and customer service issues. Dedicated assistant branch manager offering a proven history of fostering client loyalty and account retention. Expansive experience in financial planning guidance and loan application review. Eager to apply several years of industry experience to fulfill a professional role. Persuasive communicator focused on tapping into customer loyalty and bringing delinquent accounts current. Savvy to typical customer responses and prepared to use scripts and personal expertise to overcome objections. Confident and collected in challenging situations.
Overview
5
5
years of professional experience
Work History
Assistant Branch Manager
First Convenience Bank of Texas
Las Cruces , NM
09.2020 - Current
- Invested funds and recommended appropriate dividend issuances based on historical dividend patterns and expected cash flows.
- Participated in community outreach activities to promote brand awareness.
- Delivered associate performance evaluations to determine merit increases and bonus amounts.
- Ensured compliance with federal regulations related to banking practices.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Monitored daily operations of the branch, including staff management, customer service and security protocols.
- Reviewed loan documents for accuracy prior to approval or denial decisions.
- Created sales action plans to consistently meet employee retention, profit, customer experience and lending goals.
- Examined markets to inform customers on profitable purchases and financial opportunities.
- Managed relationships with tax authorities, bankers and auditors.
- Provided first-rate customer service by identifying and addressing customer concerns and inquiries.
- Managed ATM machines at the branch, ensuring they are stocked with sufficient funds.
- Provided training to new hires on banking processes and procedures.
- Prepared monthly financial reports outlining revenue, expenses and profit and loss statements.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Maintained accurate records of all transactions and customer interactions.
- Assisted customers in opening new accounts and completing required paperwork.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Directed specific questions to appropriate branch personnel.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Adhered to financial services security and audit procedures.
- Explained account information to customers in detail as needed.
- Answered customer inquiries regarding bank products and services.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
- Trained employees on cash drawer operation.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Processed wire transfers for customers both domestically and internationally.
- Reported daily averages and shortages to operations department.
- Identified transaction errors when debits and credits did not balance.
- Contacted customers with delinquent accounts to solicit payment.
- Received payments and posted amounts to customer accounts.
- Employed persuasive communication skills to encourage prompt debt repayment.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Answered customer questions regarding account discrepancies or problems.
- Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
- Contacted past due accounts to discuss payment arrangements and negotiate settlements.
CNA
La Casa Del Bebe
Las Cruces , New Mexico
01.2020 - 09.2020
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Distributed drinking water and nourishment to residents.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Educated patients on self-care techniques that would help them maintain their independence.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Conducted patient education on health maintenance and disease prevention.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Monitored food intake and output as directed by nursing staff.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Facilitated communication between patients, family members, and healthcare professionals.
Education
GED -
Dona Ana Community College
Las Cruces, NM05-2019
Skills
- Relationship building and management
- Loan application evaluation
- Audit monitoring
- Branch service quality
- Annual budget management
- Banking
- Audit preparation
- Vault audits
- Cash handling
- Team development
- Sales expertise
- Operations management
- Financial services
- Staff development
- Account management
- Employee scheduling
- Client relationship management
- Strong interpersonal skills
- Staff management
Languages
Spanish
Professional
Timeline
Assistant Branch Manager
First Convenience Bank of Texas
09.2020 - Current
CNA
La Casa Del Bebe
01.2020 - 09.2020
GED -
Dona Ana Community College
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