Laura Hernandez
Phoenix,AZ
Summary
Experienced PFS representative in healthcare financial services and administrative support in previous roles. Skilled in managing patient accounts, verifying insurance eligibility, and optimizing billing processes. Demonstrated success in improving patient satisfaction through effective problem-solving. Bilingual in Spanish and English, I excel at multitasking and providing high-quality patient assistance while ensuring confidentiality of sensitive information.
Overview
5
5
years of professional experience
1
1
Certification
Work History
PFS Representative
Banner Heart Institute
Phoenix, AZ
12.2023 - Current
- Communicate with providers, medical assistants, and all other clinical staff to address and resolve all patient concerns via phone and in person, in a timely manner.
- Verified insurance eligibility and ran estimates for future visits, including surgeries for patients.
- Communicate with leadership on a daily basis to ensure that productivity goals are met.
- Assist leadership with any special projects and requests.
- Processed payments for patients' accounts, and ensured the accuracy of billing information.
- Provided administrative support, such as filing documents, photocopying, and scanning materials.
Management and Administration
Francostone LLC
Tempe, AZ
10.2020 - 10.2023
- Performed accounting services, such as payroll and invoicing, in QuickBooks.
- Scheduled management of incoming and outgoing projects.
- Updated calendars daily to reflect staffing changes and appointments.
- Proficient in multitasking duties such as filing, typing, copying, scanning, routing phone calls, etc.
- Handled sensitive information in a confidential manner.
- Overseen and managed home remodeling projects.
Education
Associate in Arts -
Paradise Valley Community College
Phoenix, AZHigh School - National Honors Society, Spanish Honors Society, Seal of Biliteracy
Horizon High School
Scottsdale, AZSkills
- Excellent listening, verbal, and written communication skills
- Strong work ethic and adherence to organizational policies, and procedures
- Demonstrated outstanding teamwork skills and strong attention to detail
- Fluent in Spanish and English
- Highly organized, with strict adherence to deadlines
- High-quality customer assistance in person, by telephone, and email
- Data entry proficiency and detailed transaction tracking
References
Katelynn McGee - Coworker
M: (775) 291-7939 Email: Katelynn.McGee@bannerhealth.com
Zulema Carbajal - Manager at second part-time job
M: (602)-394-0089
Certification
- Level One Fingerprint Clearance Card
Timeline
PFS Representative
Banner Heart Institute
12.2023 - Current
Management and Administration
Francostone LLC
10.2020 - 10.2023
Associate in Arts -
Paradise Valley Community College
High School - National Honors Society, Spanish Honors Society, Seal of Biliteracy
Horizon High School
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