Justin Martinez
Laredo
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
7
7
years of professional experience
Work History
IDD PASRR Habilitation Coordinator
Border Region Behavioral Health Center
Laredo, Texas
07.2024 - Current
- Developed and maintained comprehensive documentation for client case management processes.
- Facilitated communication between multidisciplinary teams to enhance patient care coordination.
- Monitored compliance with regulatory standards, ensuring adherence to best practices within the organization.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved client satisfaction through application of superior conflict resolution and problem-solving skills.
- Uphold Border Region Behavioral Health and state of Texas policies and procedures to provide the best care for clients with intellectual or developmental disabilities.
- Engage with clients to determine if they want to be transitioned out of a nursing and into the community.
- Perform assessments on individuals to determine if they are PASRR positive and have an intellectual or developmental disability.
Technician
Psychological & Consulting Services
Laredo, TX
08.2018 - Current
- Score client protocols as assigned (i.e., BASC 3, ASRS, GARS-3, DP-4, ABAS-3, ADHDT-2, ADHD-5)
- Answer phone and relay messages as indicated.
- Scan and file client folders as indicated.
Adult Behavioral Unit Jail Diversion
Border Region Behavioral Health Center
Laredo, Texas
01.2023 - 07.2024
- Performs mental health screenings to determine level of risk to self and others.
- Performs mental screenings and serves on the on call rotation that includes a 14 hour weekend shift and on a 24 hour weekend shift.
- Upholds Border Region Behavioral Health and state of Texas policies and procedures to provide the best care to clients.
- Consults and collaborates with other agencies to ensure that clients get the best care.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Skilled at working independently and collaboratively in a team environment.
Target
Laredo, Texas
12.2021 - 10.2023
- Ensures that policy and procedures are upheld to corporate standards.
- Attend to customers in and out of the store.
- Maintains a clean work environment for team members and customers.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Education
Bachelor of Science -
United South High School
Laredo, Texas05-2017
Bachelor of Arts - Psychology, Sociology
Texas A&M International University
12.2021
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
- Relationship building
- MS office
- Discretion and confidentiality
- Schedule coordination
- Document management
- Scheduling and calendar management
- Database management
- Best practices implementation
- Report writing
- Document control
- Writing requirements
- Problem-solving
- Attention to detail
- Clear communication
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Task prioritization
- Deadline management
- Conflict resolution
- Client coordination
- Phone and email etiquette
Languages
Spanish
Native or Bilingual
Timeline
IDD PASRR Habilitation Coordinator
Border Region Behavioral Health Center
07.2024 - Current
Adult Behavioral Unit Jail Diversion
Border Region Behavioral Health Center
01.2023 - 07.2024
Target
12.2021 - 10.2023
Technician
Psychological & Consulting Services
08.2018 - Current
Bachelor of Arts - Psychology, Sociology
Texas A&M International University
Bachelor of Science -
United South High School