Laura Hernandez
El Paso,USA
Summary
Detail-oriented individual with strong commitment and management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
Educational Instructor
Insight Global at Ft. Bliss
08.2021 - 01.2023
- Implemented American curriculum to unaccompanied minors at emergency shelter.
- Developed engaging lesson plans tailored to diverse learning styles.
- Facilitated engaging classroom discussions to enhance student comprehension and participation.
- Established positive relationships with students, fostering a supportive and inclusive learning environment.
- Collaborated with colleagues to create interdisciplinary lesson plans, reinforcing important concepts across multiple subjects.
Part-Time Cashier
Lowes Home Improvement
El Paso, TX
02.2015 - 02.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent record-keeping.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Resolved customer complaints promptly, fostering positive relationships and satisfaction.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Provided backup support for other departments when needed.
Self-Storage Manager
Climate Self Storage
El Paso, TX
06.2013 - 08.2016
- Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
- Implemented inventory management systems, improving tracking accuracy and reducing losses.
- Resolved customer inquiries and disputes effectively, fostering positive relationships and retention rates.
- Established solid lines of communication with upper management regarding operational successes or challenges encountered at the facility level.
- Created and collected invoices.
Office Clerk Assistant/Seasonal
T-Group Properties/
01.2016 - 01.2017
- Maintained accurate records of property maintenance requests and resolutions.
- Implemented organization systems for office files to enhance retrieval efficiency.
- Processed invoices and payment requests promptly, ensuring proper documentation was maintained for auditing purposes.
- Implemented new filing systems that improved document organization and retrieval times.
- Handled incoming phone calls professionally directing them to appropriate parties or addressing client concerns directly when possible.
- Communicated regularly with team members regarding project updates or changes, facilitating a cohesive work environment.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
Student Tutor
Bel Air High School
01.2013 - 06.2013
- Assisted testing coordinator with tutoring program and reports.
- Assisted students with homework and exam preparation in various subjects.
- Developed personalized study plans to enhance individual learning outcomes.
- Conducted review sessions to reinforce key concepts and improve retention.
- Encouraged critical thinking through problem-solving exercises and discussions.
- Collaborated with teachers to identify student needs and track progress.
- Adapted instructional methods based on diverse learning styles and abilities.
Clerk II
Bel Air High School
01.2012 - 01.2013
- Receptionist – Handled the incoming calls on daily basis. Scheduled administrators’ appointments. Handled and filed confidential materials and information. Organized daily campus activities.
- Budget – Received training on completing and processing purchase orders. Coordinated the budget office temporarily while the position for budget clerk was filled.
- Inventory – Cautiously scanned electronic devices to ensured they matched the school’s inventory.
- Managed student records and maintained confidentiality in compliance with school policies.
- Organized and maintained filing systems, improving accessibility of important documents.
- Supported administrative staff in scheduling meetings and coordinating events efficiently.
- Processed incoming correspondence, distributing information to appropriate personnel promptly.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff in different offices with timely completion of daily tasks, ensuring smooth office operations.
Sales Representative
Children’s Place
El Paso, TX
07.2010 - 2010
- Maintained cleanliness and organization of store displays to promote visual appeal.
- Operated cash register efficiently, processing transactions accurately and promptly.
- Collaborated with team members to stock shelves and replenish inventory as needed.
BEST STUDENT Internship (Business Education Student Work Program Training)
Bel Air High School
06.2009 - 06.2010
- Provided clerical support for the Principal’s Secretary.
- Managed multi-line phone system, directing calls to appropriate departments.
- Greeted and assisted visitors, ensuring a welcoming atmosphere and prompt service.
- Maintained accurate records of visitor logs.
- Processed incoming and outgoing mail, ensuring timely distribution of correspondence.
Education
Bachelor of Science - Psychology
University of Texas at El Paso
El Paso, TX09-2016
Associate of Science - Psychology
El Paso Community College
El Paso, TX05-2013
H.S. Diploma - undefined
Bel Air High School
El Paso, TX06-2010
Skills
- Bilingual
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
- Organization and time management
- Verbal and written communication
Timeline
Educational Instructor
Insight Global at Ft. Bliss
08.2021 - 01.2023
Office Clerk Assistant/Seasonal
T-Group Properties/
01.2016 - 01.2017
Part-Time Cashier
Lowes Home Improvement
02.2015 - 02.2016
Self-Storage Manager
Climate Self Storage
06.2013 - 08.2016
Student Tutor
Bel Air High School
01.2013 - 06.2013
Clerk II
Bel Air High School
01.2012 - 01.2013
Sales Representative
Children’s Place
07.2010 - 2010
BEST STUDENT Internship (Business Education Student Work Program Training)
Bel Air High School
06.2009 - 06.2010
Associate of Science - Psychology
El Paso Community College
H.S. Diploma - undefined
Bel Air High School
Bachelor of Science - Psychology
University of Texas at El Paso
Trainings
- Crisis Prevention Intervention
- ORR Trainings on resettlement, trauma-informed care, cultural diversity, legal requirements.