Laura Herrera
Miami,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
11
11
years of professional experience
Work History
Patient Coordinator
Vincenzo Novara M.D.P.A
11.2019 - Current
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Worked with patients to schedule tests and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
CASHIER
Auto Nation Ford
01.2016 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
Hostess
Tequila Ranch
06.2014 - 04.2015
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
- Opened and closed seating sections according to volume of guests.
- Took initial drink orders and relayed information to wait or bar staff.
Waitress
Shui Sushi & Seafood Buffet
08.2012 - 05.2013
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Checked guests' identification before serving alcoholic beverages.
Education
High School Diploma -
C.G BETHEL HIGH SCHOOL
16150 NE 17th Ave, North Miami Beach, FL 3316208.2015
Skills
- Reminder Calls
- Customer Inquiries
- Seating Assignment Preparation
- Wine and Liquor Service
- Bus Tables
- Sales Techniques
- To-Go Order Preparation
- Upselling Techniques
- Recommend Menu Items
- Menu Presentation
- Side Work
- Call Transfers
- Scheduling
- Spreadsheet Tracking
- Hospitality Service Expertise
- Table Setting Arrangements
- Food Production
- Waiting Tables
Languages
Spanish
Native or Bilingual
Timeline
Patient Coordinator
Vincenzo Novara M.D.P.A
11.2019 - Current
CASHIER
Auto Nation Ford
01.2016 - 11.2019
Hostess
Tequila Ranch
06.2014 - 04.2015
Waitress
Shui Sushi & Seafood Buffet
08.2012 - 05.2013
High School Diploma -
C.G BETHEL HIGH SCHOOL
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