Administrative Assistant to the Emergency Department
Advent Health Shawnee Mission
07.2021 - 05.2023
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Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Created travel arrangements for Executives according to their requirements.
Prepared expense reports on behalf of Executives in accordance with company policies and procedures.
Created new spreadsheets and processes for tracking admissions and staffing needs.
Planned and executed Emergency Staff Appreciation week
Due to various changes in leadership, the public health crisis and critical staffing needs, this position evolved into a 'Jack of all trades' in a broad capacity
Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Used voice recorder or dictaphone to transcribe letters, memos, or documents.
Set up conferences and meetings by scheduling and reserving rooms and preparing supplies.
Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Clinical Associate
Advent Health Shawnee Mission
08.2011 - 07.2022
In my tenure at Advent Health, I have worked as a clinical associate and information associate
It has been my pleasure to assist physicians and nurses in patient care activities including but not limited to; phlebotomy, ekg, catheter insertion, wound care/dressing, splinting and orthopedic devices, call lights, bathroom assistance or any other task in accordance with Advent Health and Kansas Nursing Practice Acts
Answer phones, coordinate family with nurse and physician updates of care
Handle inquiries from public regarding health issues and protocols
Information resource for hospital staff.
Seminar Coordinator
Calibre Press
01.2008 - 01.2009
Law Enforcement safety/de-escalation training
Travel to seminar venues, register guests, liaison between guests, hotel and company, product sales, set up and close seminar, assist instructors.
Paralegal (freelance)
Sandra L Byrd, Attorney
01.2006 - 01.2008
Transcribe and prepare client interview/statements, witness interviews/statements, organize and categorize discovery, trial preparation.
Paralegal
Susan Tatnall, Attorney at Law
01.2002 - 01.2008
Assist attorney in all discovery, document procurement and filing, investigating and fact verifying, trial preparation, attend trial, meet with clients and/or witnesses, draft pleadings, and correspondence.
Critical Care Technician
Rush Medical Center
01.1987 - 01.1999
Assist physicians and nurses in patient care activities in the Medical Intensive Care Unit including but not limited to; arterial blood gases, respiratory treatments, iv insertion, phlebotomy, ekg, catheter insertion, wound care/dressing, bedside medical procedures, daily patient care and /or any other task in accordance with Nursing Practice Acts in Illinois.
Education
Paralegal -
University of Phoenix
01.2000
Critical Care Technician -
Rush University Medical School
01.1991
Skills
Expense Reporting
Information Security
Mail Handling
Database Management
Calendar Management
Memo Preparation
Office Administration
Spreadsheet Management
Presentation Design
Appointment Scheduling
Travel Coordination
Document Control
Scheduling
Customer Service
Microsoft Office Suite
Patient Scheduling
Data Entry
Report Writing
Meeting Scheduling, Planning
Strong Problem Solver
Business Correspondence
Confidential Document Control
Microsoft Outlook
Documentation and Recordkeeping
Patient Care Advocacy
Database Entry
Legal Administrative Support
Internet Research
Critical Thinking
Deadline-Oriented
Professional Competencies
Microsoft office systems.
Set up and maintain team member files, track certification dates, attendance and team reviews.
Resource and liaison for team members regarding HR needs/questions, department policies, procedural issues, equipment issues and/or any other needs that may need attention from senior leadership.
Information resourcing for hospital, Physicians, and team members in the Emergency Department. Communicate information to team via electronic message board systems, email, and blast text messaging.
Assist Department Leaders with patient care follow-ups, problem solving, errors in tracking or documenting procedures and/or issues relative to department policies and procedures.
Clarvia and UKG Scheduling Software; build and manage schedule for 120 Emergency Department (ED) team members.
Payroll; Manage/process timesheets and payroll for ED team members (UKG and People Soft)
Prepare cost center reports for finance and hospital administration.
Plan and execute Emergency Week celebrations.
Track and maintain supplies for the department.
BLS certification.
New employee training.
Perform patient care in critical care settings (Emergency Room and ICU).
Perform and assist physicians and PA’s with bedside procedures.
Provide patient care in accordance with hospital and state nursing practices.
Page and track communications with physicians for admission or patient care follow-up
Answer phones in the Emergency Department. Handle questions, information and/or problem solve incoming issues throughout the shift.
Collaborate with 3 other freestanding ER’s for physician paging and/or admission needs.
Objective Summary
Diligent, personable, positive and reliable medical and legal professional serving fellow professionals and the community for more than 25 years. The last 13 years I have served in the busiest ER in the Kansas City Metro area seeing on average 65,000 patients in a calendar year. Dual professions have cultivated a background with diverse clientele and the public often in high stress situations. Organization, skillful communication, and attention to detail lends to proficiently handling customers/clients, problems solving and meeting the demands of a high stress environment. I aspire to combine and utilize my unique skill set to offer positive client encounters, productive care and professional practices to my future employment.
References
Upon request
Timeline
Administrative Assistant to the Emergency Department