Laura Hickham

• Manage staff of 19 Tech Partners within US North America Operation - Digital Team. Tech Partners provide all on-site support in business HUBS and manufacturing sites within US.
• Championed diversity initiatives within organization, creating inclusive environment where all team members could thrive.
• Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
• Monitored ticket resolution rates closely, taking corrective action when necessary to maintain high-quality service standards.
• Enhanced customer satisfaction by effectively resolving support tickets and addressing concerns.
• Established strong relationships with key stakeholders, fostering open communication channels for enhanced cooperation.
• Actively participated in recruitment efforts, evaluating candidates'' technical skills as well as their fit within company culture.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Defined clear targets and objectives and communicated to other team members.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Relationship manager connecting IT professionals, identifying and fostering business partnerships to drive results.

• Managed Strategic nationwide healthcare accounts - United Healthcare,/Optum, Cigna/Evernorth
• Liason between valued clients, technology professionals and Randstad Technologies
• Maximize relationships by engaging clients as primary touchpoint.
• Expanded company's presence within existing accounts through effective networking and relationship-building efforts.
• Provided exceptional customer service experiences by anticipating needs, offering proactive solutions, and resolving issues quickly when they arose.
• Identified new business opportunities with existing clients, leading to increased revenue growth.
• Experienced in delivery of IT contracting services.
• Establish and execute business plans.
• Served as primary point of contact for all account-related matters, building trust with key decisionmakers.
• Collaborate with various delivery organizations.

• Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
• Prospect daily in territory find technology opportunities, close business, consistently meet and exceed monthly KPI's.
• Responsible for identifying and providing technology solutions for business problems.
• Manage relationships with over 50+ clients/customers and employees to provide value and customer satisfaction with assets and services delivered.
• Develop and present proposals to qualified prospects.
• Cradle to grave service delivered to individuals who influence and make decisions regarding technology devices in their organizations.

• Identified prospected customers by using business directories and following leads from existing clients.
• Prospected and conducted face to face sales calls with business executives and directors throughout assigned territory.
• Built relationships with customers community to promote long term business growth.

• Consistently managed staff ranging from 50 - 80 consultants with issues pertaining to performance, reviews, salary and other related issues.
• Consistently top performer in regard to number of billable consultants and average gross profit margin dollar.
• Created exclusive staffing arrangements with accounts in town.
• Developed and managed accounts in St. Louis area to help staff their IT needs.
• Account Manager for several key Company Accounts
• Helped staff and manage a team up to 40 consultants on key project for my client.
• Created Statement of Work business inside key accounts
• Researched, cold called into potential new accounts, searched for key contacts and marketed services.
• Negotiated all billing related items including fee schedules, conversion rates, bill rates and service proposals.
• Oversaw sales forecasting, goal setting and performance reporting for all clients.
• Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
• Daily meetings to update our team on status of openings and gathering information to help recruiting with requirements.
• Experience with Sales Reporting Software, MS Suite.
• Developed strong relationships with key clients, leading to long-term partnerships and increased loyalty.

• Responsible for building new territory for IT consulting and staffing supplementation services.
• Cold calls, appointment setting and relationship building.
• Successfully built relationships with these new accounts - Metro, Charter Communications, BJC, Nestle Purina, and Concordia Technologies.

• Responsible for managing 50 consultants on assignments at MasterCard, Ameren, Anheuser-Busch, Metro, Rotometrics and Ralston.
• Conducted performance reviews for consultants.
• Teched out candidates for potential positions; recruited candidates for positions; matched candidates with client specs.
• Helped developed internal programs and activities for consultants.
• Assisted marketing reps with RFPs and account management.
• Proficient with MS office

• Responsible for building new territory in Charlotte, NC and Nationwide.
• Cold calls, appointment setting, and relationship building.

• Successfully sold consulting and contracting staffing services to St. Louis based Fortune 500 companies.
• Managed staff of consulting staff of over 20 consultants
• Client list - United Healthcare, Enterprise, Boeing, Nexstar

• Successfully sold consulting and staffing services to St. Louis based Fortune 500 companies.
• Managed a consultant staff of over 30 consultants
• Supplied a team of developers for major healthcare application.
• Client list - MasterCard, Anheuser Busch, Horizon Healthcare, Maritz, Ameren.

• Successfully created a new territory of clients based out of Fortune 500 companies.
• Built relationships with telecommunications company that created business in nationwide locations.
• Supplied team of desktop support staff for major manufacturing client
• Managed staff of 30 consultants
• Responsible for consultant yearly reviews
• Client list - Express Scripts, Xtra Lease, Southwestern Bell, Energizer, Ralston, IBM/Lucent, IBM/Lucent, MCI, and General American.