Laura Hickman
Las Vegas,NV
Summary
Experienced fashion consultant delivering top-notch customer service and personalized shopping experiences. Well-versed in understanding customer needs and preferences. Courteous front desk receptionist with a background in efficiently managing guest inquiries, handling multi-line phone systems, and POS systems. Known for strong communication skills and exceptional multitasking abilities. Always maintaining a positive, upbeat attitude while passionately sharing beverage knowledge to create unforgettable cocktail experiences for patrons. Strong work ethic and diverse experience across multiple fields. Recognized for flexibility, reliability, and maintaining a friendly yet professional demeanor.
Overview
14
14
years of professional experience
Work History
Elite Fashion Stylist/Fashion Sales Consultant
DailyLook
Remote
02.2023 - 05.2024
- Demonstrated fashion expertise by personally styling hundreds of Clients (Women/Men) each month using our online styling platform
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations based on their unique needs/preferences
- Increased sales revenue by effectively upselling styling services, accessories, and additional wardrobe pieces.
- Built a loyal clientele through exceptional customer service, consistent follow-up, and tailored communication strategies.
- Conducted thorough trend research to provide clients with up-to-date fashion advice and style guidance.
- Ability and extensive experience staying focused for long periods of time on repetitive assignments
Personal Stylist
Leanne Richards
Las Vegas, NV
03.2019 - 08.2022
- Assisted my client in selecting appropriate clothing for everyday wear, work wear and special occasions
- Designed custom outfits tailored to unique/specific body type, lifestyle and budget
- Supplied knowledge of modern fashion directions and styling methods
- Maintained a high level of professionalism at all times, respecting client confidentiality and privacy while providing exceptional service
Front Desk Receptionist
Artisan Boutique Hotel
Las Vegas, NV
11.2016 - 01.2019
- Greeted guests at front desk, while remaining friendly, yet professional at all times
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed
- Performed date entry into computer systems to maintain accurate records of customer information
- Coordinated travel arrangements for guests when required
- Provided excellent customer service by responding quickly to inquiries via phone or email, in a professional manner
- Resolved any customer complaints or issues, in a timely fashion following established protocols
Beverage Sales Consultant/Cocktail Waitress
Olympic Gardens
Las Vegas, USA
09.2011 - 10.2016
- Welcomed, greeted and accommodated all VIP guests
- Displayed excellent customer service and POS system management
- Provided excellent customer service by anticipating guest needs
- Processed cash payments, credit cards or other forms of payment
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Cocktail Waitress
Cheetahs
Las Vegas, USA
02.2010 - 07.2011
- Welcomed, greeted and accommodated all VIP guests
- Displayed excellent customer service and POS system management
- Cash Management
- Handled multiple tables/tasks/customers in a timely and efficient manner
Education
Hotel Management
College of Southern Nevada
Las Vegas, NVHigh School Diploma -
Cimarron-Memorial High School
Las Vegas, NV06-2004
Skills
- Teamwork
- Strong Work Ethic
- Self-motivated
- Customer Service/Satisfaction
- Wardrobe/Client Consultation
- Personal Styling
- Social Media Engagement
- Cash Handling
Timeline
Elite Fashion Stylist/Fashion Sales Consultant
DailyLook
02.2023 - 05.2024
Personal Stylist
Leanne Richards
03.2019 - 08.2022
Front Desk Receptionist
Artisan Boutique Hotel
11.2016 - 01.2019
Beverage Sales Consultant/Cocktail Waitress
Olympic Gardens
09.2011 - 10.2016
Cocktail Waitress
Cheetahs
02.2010 - 07.2011
Hotel Management
College of Southern Nevada
High School Diploma -
Cimarron-Memorial High School