Laura Higginbotham
Summary
Dynamic and results-driven Lead Bartender with a proven track record in Dallas, enhancing customer satisfaction and mastering beverage preparation. Excelled in training staff and crafting promotions, leveraging strong multitasking and customer service skills. Known for reliability and a service-oriented mindset, significantly contributing to business growth and client loyalty.
Overview
8
8
years of professional experience
Work History
Bartender
Electric Shuffle
Dallas, TX
01.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Collaborated with banquet staff to ensure seamless event execution, resulting in increased client satisfaction and repeat business.
Bartender
La Neta
Dallas, TX
02.2024 - 05.2024
- Responded to guest questions and requests with friendly and knowledgeable service.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Increased beverage sales by demonstrating extensive knowledge of drink recipes and suggesting popular cocktail choices.
- Fostered an environment of teamwork among bar staff and other event personnel, ensuring smooth communication and cooperation throughout each function.
Lead Bartender
Sfuzzi
Dallas, TX
03.2022 - 02.2024
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
Lead Bartender
Punch Bowl Social
Dallas, TX
10.2020 - 07.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Followed strict recipes and drink measurements to minimize product used.
Bartender
Sport City Cafe
Mesquite, TX
07.2016 - 10.2020
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Education
High School Diploma -
Garland High School
Garland, TX06.2014
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Organizational ability
- Payment Processing
- Handling Difficult Customers
- Service-oriented mindset
- Memory retention
- New Hire Training
- Beverage Preparation
- Aloha POS
- Glassware knowledge
- Knowledge of craft and microbrews
- Fast Learner
- Liquor Law Compliance
- Complex Problem-Solving
- Cleanliness and hygiene
Timeline
Bartender
La Neta
02.2024 - 05.2024
Bartender
Electric Shuffle
01.2024 - Current
Lead Bartender
Sfuzzi
03.2022 - 02.2024
Lead Bartender
Punch Bowl Social
10.2020 - 07.2022
Bartender
Sport City Cafe
07.2016 - 10.2020
High School Diploma -
Garland High School
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