LAURA HIGGINS
Tucson
Summary
Resourceful Property Manager adept at ensuring high levels of tenant satisfaction while managing operational and financial aspects of property management efficiently. Specialize in strategic planning, lease administration, and property maintenance protocols to enhance asset value. Excel in negotiation, conflict resolution, and time management skills, crucial for navigating complex situations and fostering positive relationships with tenants and stakeholders.
Overview
19
19
years of professional experience
Work History
Multi-Site Manager
Fusion Property Management Co
Tucson
04.2025 - Current
- Organized team-building activities for staff members across multiple sites in order to promote collaboration and foster a positive work environment.
- Supervised the recruitment process for all locations, including interviewing candidates and selecting appropriate personnel.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Compiled and conveyed operational and financial data to regional manager.
- Developed and implemented strategies to ensure smooth operations of multiple sites.
Property Manager
MC Companies
Tucson
08.2016 - 04.2025
- Started at The Place at Twenty Two, transferred after one year to The Place at Villages at the Foothills, after 6 years transferred to The Place at Arroyo Verde (lease up) and ended my career at The Place at Edgewood
- Achieved positive net operating income each month through effective financial management.
- Established competitive rates, specials, and comprehensive marketing plans to maximize occupancy.
- Conducted weekly market surveys and reported findings to MC Companies for strategic adjustments.
- Coordinated maintenance and repairs for residential and commercial properties to ensure quality standards.
- Managed tenant relations, resolving issues promptly to maintain high satisfaction levels.
- Implemented targeted leasing strategies to attract and retain quality tenants successfully.
- Oversaw budgeting and financial reporting for property operations to enhance profitability.
- Collaborated with vendors to negotiate contracts and optimize service delivery across properties.
Property Manager
Gateway at Tucson, Compass Rock & Tarantino Properties
Tucson
02.2016 - 07.2016
- Oversaw operations of 552-bed student apartment community, achieving high resident satisfaction.
- Directed staff of 9 employees and contractors to optimize operational efficiency.
- Executed comprehensive rehabilitation projects for clubhouse, office, exercise, media, and study rooms.
- Conducted daily inspections of vacant apartments to uphold property standards.
- Prepared weekly reports on cash flow variance, delinquency rates, traffic trends, and waitlist status.
Property Manager
Paul Ash Management Co.
09.2012 - 01.2016
- Managed two communities, Miraflores and Catalunya, following transitions from Paseo Del Sol Townhomes and Green Leaf at Broadway.
- Oversaw HUD/tax credit communities and full renovation projects, ensuring compliance with regulations.
- Delivered exceptional customer service to residents, enhancing satisfaction and engagement.
- Maintained low delinquency rates while achieving optimal economic occupancy levels.
- Coordinated rent increase and renewal plans to maximize revenue potential.
- Supported team members across other Paul Ash properties to promote collaborative success.
- Supervised a team of five employees, fostering professional development and operational efficiency.
Property Manager
Las Villas De Kino Apartments
01.2007 - 08.2012
- Managed 348 apartment homes, achieving positive NOI through effective team leadership.
- Trained and challenged a staff of 10 to consistently perform at 95% or higher.
- Specialized in Section 8 and 42 compliance for HOME units.
Property Manager
Zona Village, MEB Management
08.2006 - 01.2007
- Managed budget preparation, weekly owner reports, and Excel spreadsheet reporting on One Site.
- Directed capital improvement projects totaling two million, ensuring efficient collections and account management.
- Secured bids for renovations to improve project feasibility through thorough evaluations.
Education
Some College (No Degree) - Marketing
University of Phoenix
Tucson, AZSome College (No Degree) - Business Management
Pima Community College
Tucson, AZSkills
- Financial reporting
- Customer service-focused
- Market analysis
- Lease negotiations
- Vendor management
- Conflict resolution
- Staff training
- Multi-family property management
- Debt control
- Tenant relations
- Lease administration
- Property inspections
- Budgeting
- Fair housing compliance
- Rent pricing optimization
- Maintenance scheduling
- Occupancy management
References
- Tricia, Aumick Bryten, 520-213-5822
- Jessica, Boling, 520-730-7948, ATI Restoration
- Maritza, Zuhumada, 520-991-1835
Timeline
Multi-Site Manager
Fusion Property Management Co
04.2025 - Current
Property Manager
MC Companies
08.2016 - 04.2025
Property Manager
Gateway at Tucson, Compass Rock & Tarantino Properties
02.2016 - 07.2016
Property Manager
Paul Ash Management Co.
09.2012 - 01.2016
Property Manager
Las Villas De Kino Apartments
01.2007 - 08.2012
Property Manager
Zona Village, MEB Management
08.2006 - 01.2007
Some College (No Degree) - Marketing
University of Phoenix
Some College (No Degree) - Business Management
Pima Community College
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