Laura Hill
Freeport,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Server
Ruby Slipper Restaurant Group
04.2022 - Current
- Served food and beverages promptly with focused attention to customer needs in a fast paced high volume environment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Mimmos's Ristorante Italiano
03.2019 - Current
- Served food and beverages promptly with focused attention to customer needs. Thrived in a high volume environment while perfectly retaining daily special and menu knowledge.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards. Food Allergy knowledge & Serve Safe Certified.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Reservation Agent
Luther’s Pontoon Rentals
03.2016 - Current
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings. Maintaining online booking software.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Handled billing information over phone.
Server
Cracking’s
06.2021 - 04.2022
- Served food and beverages promptly with focused attention to customer needs. Some light bartending.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Server Manager
The Pancakery Of Destin, FL
03.2013 - 03.2019
- Trained servers, dishwashers & busser’s on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Handled daily bank deposits, scheduling, weekly food and alcohol ordering.
Server
Millers Ale House Destin
11.2011 - 06.2015
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Sales Associate
Coach
03.2012 - 06.2014
- Organized shelves to maintain store visual appeal, changed weekly display, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Server Shift Leader
Millers Ale House Atlanta
09.2005 - 11.2011
- Cultivated warm relationships with regular customers while upselling and winning many sales competitions.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Education
High School Diploma -
Roswell High School
Roswell, GA06.2002
Skills
- Daily Specials Memorization
- Order Delivery Practices
- Beverage Preparation
- Supply Restocking
- Safe Food Handling
- Guest Engagement
- Food Running
- Sales Expertise
- Menu Memorization
- Hospitality Service Expertise
- Food Sales and Promotion
- Food Safety Understanding
- High-Volume Dining
- Cash Handling
- Point of Sale Operation
- Shift Management
- Microsoft Excel & Word
- Restaurant Operations
- Menu Memorization
- Suggestive Selling
Timeline
Server
Ruby Slipper Restaurant Group
04.2022 - Current
Server
Cracking’s
06.2021 - 04.2022
Server
Mimmos's Ristorante Italiano
03.2019 - Current
Reservation Agent
Luther’s Pontoon Rentals
03.2016 - Current
Server Manager
The Pancakery Of Destin, FL
03.2013 - 03.2019
Sales Associate
Coach
03.2012 - 06.2014
Server
Millers Ale House Destin
11.2011 - 06.2015
Server Shift Leader
Millers Ale House Atlanta
09.2005 - 11.2011
High School Diploma -
Roswell High School
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