Laura Hill
Waco
Summary
Broad background and knowledge of all facets of property management. Talented communicator across industry professionals, customers, tenants, employees and senior-level leadership. Dedicated mother who strives to show her family that hard work is important. Highly responsible and diligent with strong communication skills. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
13
13
years of professional experience
Work History
Front Office Receptionist
Heart Of Texas Smiles
08.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
Treatment Plan Coordinator
Heart Of Texas Smiles
08.2023 - Current
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Worked with patients to schedule tests and procedures.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Provided support and guidance to patients and families to navigate healthcare systems.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Coordinated transportation to get patients to and from medical appointments.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Delivered excellent patient experiences and direct care.
- Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.
- Supported patients with necessary care during end-of-life phases by coordinating hospice care.
- Performed as subject matter expert for case management processes.
- Organized discharge planning for home care and rehabilitation care stays to ease patients' transition from hospital.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Residential Real Estate Agent
Greater Waco Realty
06.2022 - Current
- Expanded new business with implementation of networking and marketing strategies and generation of sales collateral.
- Generated lists of for-sale properties.
- Attended progress meetings and cold call sessions to hone lead generation skills.
- Verified accuracy of documentation and fund disbursements for sales.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Pushed through objectives, persuading clients to purchase by applying advanced sales techniques.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Organized work projects around client's house.
- Screened telephone calls and inquiries and directed as appropriate.
- Provided assistance communicating, typing correspondence or obtaining information.
- Submitted reports to and reviewed reports with supervisor.
- Completed basic administrative work and managed household accounts.
Personal Assistant
Caroline Hartberg
02.2021 - 07.2022
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Performed various clerical tasks and organized office areas to promote productivity.
- Maintained clerical correspondence via email and phone.
- Organized work projects around client's house.
- Managed household inventory and maintenance schedules.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Provided assistance communicating, typing correspondence or obtaining information.
- Scanned physical documents and uploaded to encrypted databases for digital maintenance.
- Completed basic administrative work and managed household accounts.
- Accompanied clients to appointments and arranged transportation.
- Prepared records of client progress and services performed under care.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
Front Office Assistant
Herring Family Dental
05.2013 - 02.2014
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Collected copays and account balance payments and updated account records.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Updated office calendars with new appointments and accommodated last-minute schedule changes.
- Welcomed visitors and determined nature of business to announce to appropriate personnel.
- Retrieved messages from voicemail to forward to appropriate personnel.
- Received and screened high volume of internal and external communications.
- Directed clients and guests to correct departments, rooms and staff members.
- Created and optimized employee schedules for shift coverage.
- Maintained front desk to provide positive first impression.
- Handled incoming calls and directed callers to appropriate department or employee.
- Greeted guests and vendors to assist in navigating space.
- Answered phones and routed voicemails to respective employees.
- Received and distributed mail, letters and packages.
- Reviewed and approved vendor invoices.
Front Office Assistant
Children's Dentistry of Kyle
05.2012 - 06.2013
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Compiled and coded patient information or data in appropriate computer system.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Routed laboratory or diagnostic results to appropriate staff.
- Explained dental services and payment plans to help patients make informed decisions.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Assisted dentist with completing procedures.
- Checked with participants throughout procedures to help alleviate anxiety.
Family Nanny
Jennifer Greenberg
01.2011 - 06.2012
- Cooked nutritious meals to promote healthy diet and nutrition.
- Secured indoor and outdoor premises to protect children.
- Provided safe transportation to and from activities and events.
- Supervised and cared for children ages newborn to 2.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Instructed and assisted children in eating, toileting and resting to help develop healthy personal habits.
Education
Real Estate
Aceable Agent
Lorena, TX2022
GED -
Texas Education Agency
Austin, TX05.2006
Skills
- Estate Administration
- Legal Document Preparation
- Marketing Development
- Lease Drafting
- Administrative Support Specialist
- Billing and Invoicing
- Effective Planning
- Administrative Skills
- Scheduling and Calendar Management
- Document Control
- Multi-Line Telephone Skills
- Business Operations Understanding
- Technologically Savvy
- Organization and Prioritization
- Relationship Building
- Classroom Technology
- Academic Support
- Microsoft Word
- Self-confidence Development
- Activities Planning
- Meticulous and Organized
- Office Equipment Operations
- Organization and Efficiency
- Records Management
- Administrative Support
- Greeting and Seating Clients
- Appointment Scheduling
- Multi-Line Phone Systems
- Data Entry and Database Software
- Documentation and Reporting
- Customer Service
Additional Information
- Caroline Hartberg (254) 733-2572 carolinehartberg@gwrhomes.com
- Tracy Bentley (254) 230-4222 thebentleyteam@gwrhomes.com
- Jeremy Wittich (512) 268-4400
- Jenn Greenberg (206) 779-7239
- Victoria Crenshaw (254) 855-4655
Timeline
Front Office Receptionist
Heart Of Texas Smiles
08.2023 - Current
Treatment Plan Coordinator
Heart Of Texas Smiles
08.2023 - Current
Residential Real Estate Agent
Greater Waco Realty
06.2022 - Current
Personal Assistant
Caroline Hartberg
02.2021 - 07.2022
Front Office Assistant
Herring Family Dental
05.2013 - 02.2014
Front Office Assistant
Children's Dentistry of Kyle
05.2012 - 06.2013
Family Nanny
Jennifer Greenberg
01.2011 - 06.2012
Real Estate
Aceable Agent
GED -
Texas Education Agency
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