Laura Hill
Kansas City,MO
Summary
Dedicated banker proficient in setting up new customer accounts, adhering to security protocols, and assisting with audits. Well-organized with strong relationship-building, time management, and documentation skills. Ready to leverage several years' experience in related roles to excel in a dynamic position with your company.
Overview
12
12
years of professional experience
Work History
Relationship Banker
COUNTRY Financial
Lee's Summit, MO
07.2023 - Current
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Built long-term relationships with customers by providing personalized service and support.
- Researched customer inquiries regarding account balances, transactions, fees, interest rates.
- Developed promotional strategies to attract new customers to the bank's products and services.
- Attended meetings with other bankers to discuss best practices related to relationship building.
- Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
Relationship Manager Business Owner Specialist
Bank of America
Lee's Summit, MO
09.2021 - 10.2022
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
- Developed strategies to attract new customers while retaining existing ones.
- Generated reports regarding customer interactions, performance metrics, revenue goals.
- Maintained accurate records of all client interactions within the company's CRM system.
- Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
- Developed processes for tracking key performance indicators such as customer retention rates and overall satisfaction scores.
- Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
Assistant Financial Center Manager
Bank of America
Lee's Summit, MO
10.2012 - 09.2021
- Managed daily operations of the financial center, including staffing and customer service.
- Supervised a team of 8-10 employees, providing guidance and direction for day-to-day activities.
- Conducted regular meetings with staff to assess performance, provide feedback, and discuss issues or concerns.
- Performed ongoing risk assessments to ensure regulatory compliance.
- Coordinated with other departments to resolve customer disputes or discrepancies.
- Identified areas of improvement within the financial center's processes and developed solutions accordingly.
- Evaluated transactions and account openings to check for compliance with government guidelines.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Education
High School Diploma -
Odessa High School
Odessa, MO05-1996
Skills
- Account closings
- Account audits
- Relationship building and management
- Policy development and implementation
- Recordkeeping requirements
- Teller background
- Customer care experience
- Problem-solving abilities
Accomplishments
- Received quarterly incentive for exceeding goals
- Mentoring new associates to ensure they succeed
- Motivate co-workers daily with organized huddles
Timeline
Relationship Banker
COUNTRY Financial
07.2023 - Current
Relationship Manager Business Owner Specialist
Bank of America
09.2021 - 10.2022
Assistant Financial Center Manager
Bank of America
10.2012 - 09.2021
High School Diploma -
Odessa High School
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