Laura Hillard
Coarsegold,CA
Summary
Driven to exceed expectations, Leveraged expertise in inventory management and exceptional customer engagement at The Forks Resort, boosting sales and customer satisfaction. Reliable and punctual nature, combined with a goal-oriented mindset, consistently enhanced store efficiency and built strong customer loyalty. Enthusiastic Store Team Member focuses on exceptional customer service by greeting customers, assisting with store inquiries and ringing purchases using POS system. Participates in proactive team efforts to achieve departmental and company goals. Works to deliver positive customer experiences in clean, well-maintained store. Courteous Store Team Member delivers fast, friendly customer service to positively impact customer satisfaction, store profitability and organization's mission. Executes multiple tasks with superior organizational skills and detail orientation. Available to work flexible schedules, nights, weekends and holidays based on business needs. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skilled Sales Clerk adept at operating in fast-paced retail environments. Proficient in cash register operations, bagging, and returns procedures. Reliable individual with expertise assisting customers with respect and kindness. An energetic Gift Wrapper with expertise at large retail organizations and used to working in fast-paced settings. Enthusiastic retail team member maintained orderly store, keeping shelves properly labeled. Strong customer service and sales skills backed up by strong product knowledge. Friendly and engaging professional with talents in customer engagement and issue resolution. Talented Sales Assistant bringing enthusiasm and eagerness to learn new skills with retail sales. Focused on maximizing business success by capitalizing on sales and service opportunities. Honest retail professional frequently acknowledged for hard work and efficiency in Grocery Bagger roles. Adept in problem solving and utilizing a resourceful nature to address challenges. Strong knowledge of industry best practices and fostering guest loyalty. Creative Fashion Assistant Intern with experience performing fashion product planning and display and merchandising activities. Extensive knowledge of retail buying, store operations and vendor logistics. Results-driven and enthusiastic individual talented at studying and observing modern fashion trends.
Overview
22
22
years of professional experience
Work History
Store Team Member
The Forks Resort
04.2024 - Current
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Enhanced store efficiency through diligent inventory management and accurate stock replenishment.
- Boosted sales with effective product recommendations based on customer needs and preferences.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Assisted in successful promotional events, engaging customers and driving sales growth.
- Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers.
- Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
- Helped achieve sales targets by identifying upselling opportunities and promoting loyalty programs to customers.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Ensured store presentation met company standards by arranging displays attractively and keeping shelves wellstocked.
- Ensured compliance with all company policies related to safety, security, health regulations, resulting in fewer incidentsinjuries.
- Developed strong relationships with regular customers which increased return visits.
- Actively participated in seasonal resets of the store layout, enabling a smooth transition between merchandise offerings.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
- Provided input on visual merchandising decisions that led to increased attention from shoppers and improved sales performance.
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Followed planogram to move products from delivery truck to sales floor and stock shelves accurately.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
Service Deli Clerk
Raley’s
07.2016 - 10.2023
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Prepared custom sandwich orders for customers, resulting in an increase of repeat business.
- Assisted in inventory management, reducing waste and improving overall product availability.
- Provided exceptional customer service, addressing concerns and offering recommendations to suit individual tastes.
- Streamlined processes for faster service by pre-slicing popular deli meats during downtimes.
- Educated customers on various deli products, enhancing their shopping experience.
- Displayed excellent multitasking abilities while managing multiple customer requests simultaneously, increasing efficiency.
- Consistently met or exceeded department sales targets through effective upselling techniques.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback when needed.
- Implemented creative merchandising strategies to attractively showcase deli products, driving sales growth.
- Proactively restocked display cases throughout the day, ensuring optimal product freshness and selection for customers.
- Demonstrated strong knowledge of food handling procedures, maintaining high-quality standards for all prepared items.
- Supported cross-training initiatives within the store by assisting in other departments as needed during peak times or staff shortages.
- Developed strong rapport with regular customers, fostering loyalty and repeat business opportunities.
- Handled special orders for events such as parties or weddings with precision and attention to detail, resulting in satisfied clients and increased referrals.
- Managed perishable inventory efficiently by rotating stock regularly according to expiration dates and seasonal demands to minimize spoilage rates.
- Consistently adhered to company policies and procedures, ensuring a safe and enjoyable shopping experience for all customers.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Calculated total items needed to assemble party trays and placed orders for inventory.
- Learned other teammates' work tasks to train as backup.
- Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Received payment via cash, check, card, or mobile payment and processed promptly, resulting in [Number]% accuracy rate.
- Greeted customers at counter to fulfill requests and answer questions.
- Offered product samples to customers, generating additional sales through taste-testing.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Prepared and submitted weekly deli sales reports to highlight popular and fast-selling items and identify buying patterns.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Documented customer orders and conveyed special requests to kitchen staff.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared salads, soups and sandwiches for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Observed customer purchases in line and differentiated between standard portions.
Cashier
Rite Aid
12.2010 - 05.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Checked personal identifications during alcohol and tobacco sales.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Visual Merchandiser
J C Penny’s
05.2006 - 12.2010
- Enhanced store sales by creating visually appealing and strategically placed product displays.
- Collaborated with management to develop seasonal merchandising strategies for optimal customer engagement.
- Increased customer traffic through effective window displays that showcased new products and promotions.
- Analyzed sales data to identify trends and adjust visual merchandising plans accordingly, maximizing revenue potential.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Coordinated with marketing team to create cohesive in-store promotional materials for special events and sales campaigns.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Implemented inventory control measures to reduce shrinkage rates while maintaining attractive product displays.
- Created engaging POP displays that effectively promoted high-margin items, increasing impulse purchases from customers.
- Streamlined merchandise replenishment process, minimizing downtime between restocking periods on the sales floor.
- Designed eye-catching endcap displays to highlight featured products or clearance items, driving additional sales opportunities throughout the store.
- Partnered with store personnel during remodels or relocations to ensure seamless transition of visual merchandising elements into new spaces.
- Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
- Provided ongoing feedback on display performance to store management, enabling continuous improvement in visual merchandising techniques.
- Evaluated the effectiveness of in-store signage and wayfinding, recommending improvements to increase overall customer satisfaction during their shopping journey.
- Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Monitored and replenished display inventory and restructured according to available stock.
- Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
- Managed installation of visual merchandising displays, urging team to with speed and accuracy.
- Evaluated store performance and made recommendations for changes to optimize sales.
- Developed cost-effective solutions for store displays to keep costs low and maximize profitability
- Created visual displays to highlight new and featured products.
- Organized store merchandise racks by size, style, and color.
- Collaborated with store managers to determine best placement for merchandise displays.
- Proposed new ideas and concepts to enhance merchandise displays.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Developed visual merchandising plans and strategies to promote store offerings.
- Incorporated new design techniques to create innovative and eye-catching displays.
- Used props and lighting to enhance appearance and visibility of displays.
- Developed merchandising strategy to efficiently move overstock.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Utilized paper, fabric and props to create displays.
- Presented store update suggestions and layouts to management and stakeholders.
Sales Floor Associate
Target
05.2002 - 12.2010
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Boosted store sales by effectively cross-selling and upselling products to customers.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Resolved customer complaints professionally, leading to increased trust in the brand and improved long-term client relationships.
- Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
- Assisted with visual merchandising efforts, creating eye-catching displays that attracted potential buyers to specific products or promotions.
- Contributed to loss prevention initiatives by diligently monitoring suspicious activity on the sales floor and reporting concerns promptly to management.
- Supported company promotional events by setting up displays, distributing marketing materials, and engaging customers in conversations about available offers.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Enhanced overall customer experience by proactively identifying areas for improvement and implementing necessary changes, leading to a more enjoyable shopping environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
- Communication with customers professionally and proactively to provide product information and advice.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Utilized customer feedback to improve services and apply best practices.
- Developed and maintained thorough understanding of products and services offered for expertise in selling to customers.
- Consistently achieved sales goals by successfully upselling and cross-selling products.
- Recommended accessories and complementary purchases to boost revenue.
- Regularly reviewed promotional materials to verify accuracy of product information.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
Education
High School Diploma -
Madera High School
Madera, CA06.1990
Early Childhood Education
West Hills College - Coalinga
Coalinga, CASkills
Merchandise Display
- Stock replenishment
- Customer Engagement
- POS System Operation
- Reliability and punctuality
- Goal-oriented mindset
- Store Organization
- Cash Handling
- Retail Merchandising
- Customer Assistance
- Merchandising and Display
- Problem-solving aptitude
- Multitasking Abilities
- Exceeding Customer Expectations
- Adaptable and Flexible
- Product Merchandising
- Reliable and Responsible
- Effective Communication
- Sales expertise
- Organization
Time management abilities
Merchandise Receiving and Handling
Professional Demeanor
Inventory and Stocking
Honest and Dependable
Ability to Lift 40 pounds
Reliability
Friendly and Helpful
Goal Setting
Store Opening and Closing
Multitasking
Teamwork and Collaboration
Time management abilities
Self Motivation
Adaptability
Professional Demeanor
Inventory and Stocking
Honest and Dependable
Ability to Lift 40 pounds
Reliability
Friendly and Helpful
Store Opening and Closing
Continuous Improvement
Multitasking
Teamwork and Collaboration
Timeline
Store Team Member
The Forks Resort
04.2024 - Current
Service Deli Clerk
Raley’s
07.2016 - 10.2023
Cashier
Rite Aid
12.2010 - 05.2016
Visual Merchandiser
J C Penny’s
05.2006 - 12.2010
Sales Floor Associate
Target
05.2002 - 12.2010
High School Diploma -
Madera High School
Early Childhood Education
West Hills College - Coalinga
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