Laura Hines
Rogers,AR
Summary
Compassionate Human Services professional with an Associate’s in Human Service Management and over 15 years of experience delivering personal care, case management, and household support in vulnerable populations. As someone with personal experience in substance-abuse recovery, I bring both professional competence and firsthand understanding of the recovery journey. Skilled in supporting individuals through difficult transitions, coordinating care, and fostering safe, therapeutic environments. Seeking to leverage these skills and lived experience as a Behavioral Technician in a substance-abuse rehabilitation facility.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Caregiver / Case Manager
Happy Homes
01.2010 - Current
- Provide personal care, emotional support and household management for both elderly and children, including Alzheimer’s care.
- Manage case-planning: transportation to doctor appointments and outings, scheduling and coordinating with medical professionals and families.
- Oversee household operations: cleaning, cooking, daily living activities, and monitoring emotional well-being of clients.
- Build trusting relationships, observe and respond to behavior/emotional changes, ensuring clients’ safety and comfort.
- Skills used: direct client care, emotional support, coordination, case-management style oversight.
Property Manager
Cocalas Investments
01.2012 - 01.2024
- Managed a shopping center: tenant relations, collecting rent, writing leases, preparing spaces for new tenants.
- Ensured tenant satisfaction, resolved conflicts, advertised and marketed spaces.
- Handled computer systems for property management and customer service.
- Skills developed: conflict resolution, customer service, documentation, multitasking.
Fundraising & Volunteer Program Manager
Lifting Heights
01.2010 - 01.2021
- Led efforts to assist local families in emergency situations and provided free tax preparation for those in need.
- Coordinated volunteers, outreach, client support in crisis situations.
- Skills used: leadership, service orientation, community engagement, crisis response.
Tax Preparer
Jackson Hewitt
01.2014 - 01.2017
- Prepared individual tax returns, provided excellent customer service, ensured compliance with regulations.
- Enhanced detail-orientation, communication skills, client trust.
Retail Store Manager
The Wet Seal
01.2007 - 01.2010
- Managed store operations, staff schedules/training, customer service, marketing and merchandising strategies.
- Skills: operations oversight, team leadership, customer satisfaction.
Education
Associate of Science - Human Service Management
University of Phoenix
Skills
- Client-care & personal support (especially vulnerable populations)
- Emotional support, empathy, active listening
- Case-management coordination: scheduling, transportation, appointment/outings coordination
- Conflict resolution and high-level customer service
- Documentation and record-keeping, computer proficiency
- Behavioral observation and response to emotional/behavioral changes
- Household/daily living operations management (meal prep, outings, cleaning)
- Adaptability, multitasking, working with diverse populations
- Lived experience in recovery – providing unique insight and empathy into the recovery process
- Understanding of addiction and recovery principles, relapse prevention, and client-centered support (these are key for the Behavioral Technician role)
Certification
- Alzheimer’s Care Certification
- [Add any additional certification you hold (e.g., CPR/FirstAid) if applicable]
Relevance to Behavioral Technician Role
- Your direct care and support experience translate well into supporting clients in recovery: monitoring behavior, providing emotional support, facilitating daily living and safe environments.
- Your lived experience in substance-abuse recovery adds authenticity and credibility, and demonstrates resilience, which many programs value for roles involving peer support or mentoring.
- Case-management and coordination experience align with responsibilities of a Behavioral Technician: assisting with daily routines, scheduling, liaising with multidisciplinary teams, documenting progress.
- Conflict resolution and customer service competence support working in high-stress environments, de-escalations, and maintaining therapeutic settings.
Additional Information
- Flexible schedule availability (including evenings/weekends if required)
- Willing to obtain any further certifications required for the role (e.g., Behavioral Health Technician certification)
- [Add any languages spoken, software/tools proficiency, relevant volunteer work or continuing education here]
Timeline
Tax Preparer
Jackson Hewitt
01.2014 - 01.2017
Property Manager
Cocalas Investments
01.2012 - 01.2024
Caregiver / Case Manager
Happy Homes
01.2010 - Current
Fundraising & Volunteer Program Manager
Lifting Heights
01.2010 - 01.2021
Retail Store Manager
The Wet Seal
01.2007 - 01.2010
Associate of Science - Human Service Management
University of Phoenix