Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Laura Hinojosa

San Jacinto Ca,CA

Summary

Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in Children Support and Development and working in 24/7 uptime environment.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Quality Support Specialist

YMCASan Diego
08.2022 - Current
  • Assure the Preventive, Health and Safety Quality Standard from the California Department of Education, Early Education Support Division
    and the UCSF California Child Care Health Program, 5TH Ed. is well deployed, taught, explained and implemented by registered Day Care Providers.
  • Improved PHS Quality by implementing appropriate trainings and activities and providing detailed feedback to Day care provider teams.
  • Assure the YMCA Trainings From the Resource and Refferal Dep. are updated, registered and reviewed to comply with YMCA and CA Educational standards.
  • YMCA RR Trainings: Mandated Reporter, Nutrition, Car Seat Safety,Brain Development, Physical development, Immunizations, Work against Germs, Care Seat Safty,etc
  • Assure Trainers from YMCA RR comply with updated evaluations, diplomas and certifications.
  • Enhanced customer satisfaction with thorough final product inspections and prompt resolution of any identified issues.
  • Collaborated with YMCA cross-functional teams to identify opportunities for process improvements, resulting in higher product quality.
  • Assisted in the development of comprehensive YMCA training programs for new team members, ensuring consistent understanding of PHS quality standards.
  • Initiated regular team meetings to review performance metrics, share best practices, and maintain a consistent focus on quality improvement goals.
  • Played a key role in achieving PHS certification by demonstrating commitment to quality management principles throughout daily operations.
  • Provided technical support to YMCA staff & Providers.

Babysitter/Nanny

Roberto Rochman's Family
01.2024 - 04.2024
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Enhanced children''s social skills by organizing group activities and encouraging teamwork.
  • Promoted healthy habits by preparing nutritious meals and snacks for children daily.
  • Assisted in developing self-confidence with age-appropriate responsibilities and chores.
  • Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
  • Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
  • Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
  • Taught children basic life skills, manners and personal hygiene.

Family Babysitter

Ramos' Family
07.2023 - 01.2024
  • Enhanced children''s well-being by providing a safe and nurturing environment.
  • Ensured timely completion of homework assignments by assisting with tasks and answering questions.
  • Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
  • Improved children''s social skills through engaging group activities and outings.
  • Provided healthy meals and snacks for children, adhering to any dietary restrictions or preferences.
  • Assisted with bedtime routines, ensuring a consistent schedule for optimal rest and development.
  • Fostered creativity through arts and crafts projects, encouraging self-expression among the children.
  • Supported child development milestones by implementing age-appropriate learning activities.
  • Ensured adherence to company standards, maintaining thorough documentation of quality control measures.
  • Streamlined processes by identifying inefficiencies and proposing process improvements.
  • Enhanced customer satisfaction through timely resolution of product non-conformance issues.
  • Improved product quality by conducting regular inspections and implementing corrective actions.
  • Led training sessions focused on enhancing employee understanding of quality support principles and methodologies.
  • Provided technical support to production personnel.
  • Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.

Child and Youth Program Assistant

Navy Child And Youth Dev. Center Miramar & Murphy
12.2019 - 08.2022
  • Enhanced Infants, Pre-Toddlers and Toddlers social skills by organizing group activities and promoting positive interactions.
  • Fostered a safe and nurturing environment for children to learn, play, and grow in both indoor and outdoor settings.
  • Collaborated with colleagues to develop age-appropriate programs that met the needs of diverse learners.
  • Boosted parent satisfaction through consistent communication regarding their child''s progress and achievements.
  • Conducted regular assessments of children''s development, using results to inform individualized instruction strategies.
  • Implemented creative arts activities that encouraged self-expression while also developing fine motor skills.
  • Developed strong relationships with parents by providing timely feedback on their child's progress while addressing any concerns promptly.
  • Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
  • Created safe, fun environment for children and teens attending special programs at MR & MCfacility.

Education

Educational Sciences Bachelor Degree - Education

Regiomontana University
Monterrey, NL
01.1985

Associate of Science - Translation And Languages Instructor

ITESM Institute of Technology And Higher Education
Monterrey, N.L.
06.1983

Bachelor of Arts - Scenic Arts, Arts Appreciation Classical Ballet In

UANL Autonomous NL University
Monterrey, N.L.
06.1983

Skills

  • Customer Relationship Management
  • Failure resolution
  • Call Management
  • Trend Analysis
  • Managing routines
  • Bathing and dressing
  • Licensed driver
  • Maintaining safe environment
  • Emergency Response
  • Planning physical activities
  • Routine management
  • Reliability
  • Emotional Support
  • Allergy awareness
  • Following Directions
  • Curriculum Implementation
  • Group Instruction
  • Classroom Instruction
  • Student Engagement
  • Behavior Management
  • Student needs assessment

Certification

PHS Training - California PHS Trainer Certification

CPR Training

First Aid Training

Mandated Reporter

Nutrition Trainer

Children Development

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Babysitter/Nanny

Roberto Rochman's Family
01.2024 - 04.2024

Family Babysitter

Ramos' Family
07.2023 - 01.2024

Quality Support Specialist

YMCASan Diego
08.2022 - Current

Child and Youth Program Assistant

Navy Child And Youth Dev. Center Miramar & Murphy
12.2019 - 08.2022

Educational Sciences Bachelor Degree - Education

Regiomontana University

Associate of Science - Translation And Languages Instructor

ITESM Institute of Technology And Higher Education

Bachelor of Arts - Scenic Arts, Arts Appreciation Classical Ballet In

UANL Autonomous NL University

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Laura Hinojosa