Laura Hipps
Portland,OR
Summary
A compassionate and driven leader well-versed in wilderness knowledge and team development. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance student engagement to boost self-confidence and character development.
Overview
6
6
years of professional experience
Work History
Field Instructor
Deschutes Wilderness Therapy
2023.03 - Current
- Build and execute daily and weekly structure
- Implementing a healthy group culture and holding boundaries with the group and individuals
- Creating learning opportunities that inspire growth for students and new staff
- prepare field team for weekly download with treatment team
- ensure all staff paperwork is complete error free by the end of the shift
Senior Field Instructor
Blue Ridge Therapeutic Wilderness / Second Nature
2020.01 - 2021.10
- Analyzed team training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Worked with clinical team to structure personalized therapeutic treatment plans to support students' individual needs.
- Supported top-level decision-making and strategy planning for daily and weekly educational wilderness training.
- Communicated with staff, students and clinical team to encourage highest quality of service.
- Observed each staff and student's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained new employees on proper protocols and backcountry safety standards.
- Oversaw staff completion of error-free daily and weekly paperwork
- Conducted peer-mediations between students to help resolve conflicts and reach agreements.
Head Bartender
Dataw Island Clubhouse
2022.03 - 2023.03
- Trained new bartenders and barbacks to help maintain a talented team
- Consulted with managers to organize special events and promotions
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Followed alcohol awareness procedures for preventing ex
Part-Time Sales Associate
Charleston Shoe Company
2017.10 - 2022.03
- Helped merchandise multiple locations to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for inventory at other sites to increase sales.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build repeat business.
Education
Bachelor of Science - Research Psychology
University of South Carolina - Columbia
Columbia, SC12.2019
Skills
- Program development for at-risk youth
- Manage and facilitate weekly team excursions
- Current Wilderness First Responder certification
- Epinephrine auto-injector certification (expired)
- Crisis intervention and de-escalation training
- Backcountry-survival skills
- Smoky Mountains Wilderness Trail Crew 2019
- PCT thru-hike 2018
Timeline
Field Instructor
Deschutes Wilderness Therapy
2023.03 - Current
Head Bartender
Dataw Island Clubhouse
2022.03 - 2023.03
Senior Field Instructor
Blue Ridge Therapeutic Wilderness / Second Nature
2020.01 - 2021.10
Part-Time Sales Associate
Charleston Shoe Company
2017.10 - 2022.03
Bachelor of Science - Research Psychology
University of South Carolina - Columbia
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