Laura Hogan
Sparta, WI
Summary
Dynamic Clinic Manager at Bronston Chiropractic with expertise in compliance oversight and staff training. Proven track record in optimizing operations and enhancing patient satisfaction. Skilled in problem-solving and effective communication, I successfully implemented policy changes that improved clinic efficiency and fostered a collaborative team environment.
Overview
10
10
years of professional experience
Work History
Clinic Manager
Bronston Chiropractic
Onalaska
07.2025 - Current
- Managed daily clinic operations and staff scheduling to optimize patient flow.
- Resolved patient concerns to uphold a positive clinic environment.
- Ensured compliance with regulatory requirements, including health insurance and HIPAA.
- Monitored billing, coding, and medical records maintenance for operational efficiency.
- Implemented policy changes and communicated procedures during organizational staff meetings.
Medical Assistant-Supervisor
Grace Pediatrics
Pleasant View
11.2021 - 10.2024
- Obtained comprehensive client medical histories, detailing medications, symptoms, and allergies.
- Managed medical records through systematic filing, organizing, and scanning of documents.
- Resolved conflicts among team members to maintain a positive work atmosphere.
- Trained staff on safety protocols and operational procedures to ensure compliance.
Forensic Medical Assistant
Kids Harbor
Saint Robert
12.2019 - 09.2021
- Cultivated strong working relationships with law enforcement and military investigative services.
- Assisted SANE certified forensic nurse during examinations and procedures.
- Prepared patients for examinations, treatments, and procedures to ensure comfort.
- Delivered exceptional patient service to enhance satisfaction and clinician relationships.
- Remained composed during emergencies to alleviate patient stress and anxiety.
Technician
Watertown Regional Medical Center-Mental Health
07.2019 - 12.2019
- Collaborated with interdisciplinary care team to develop and implement effective care plans.
- Updated clinical documentation and administrative reports with accuracy and timeliness.
- Worked closely with family members to reinforce positive behaviors and build support networks.
- Maintained safety standards to protect patients from infections and privacy breaches.
- Employed client-centered techniques to manage emergency situations effectively.
- Utilized verbal and physical strategies to uphold treatment plans and manage behaviors.
Medical Surgical Technician
Pro Health Care
09.2016 - 07.2019
- Responded promptly to patient calls for assistance, notifying medical staff of emergencies.
- Communicated effectively with physicians and nurses to exchange vital information on treatment plans.
- Observed patients' vitals and assessed charts to identify potential health issues affecting surgical outcomes.
ABA Behavior Therapist
Caravel Autism Health
03.2016 - 03.2018
- Motivated clients to achieve full potential through positive reinforcement and evidence-based therapies.
- Delivered behavior management techniques, skill-building exercises, and therapeutic interventions for Autistic clients.
- Managed active caseload of 10+ clients, providing individual, family, and adjunctive therapies.
- Monitored client progress to assess service goal achievements and identify improvement areas.
- Documented comprehensive notes post-sessions for accurate recordkeeping and session planning.
Lead Certified Nursing Assistant
Linden Grove
06.2016 - 09.2016
- Tracked and supervised review of clinical skills for junior CNAs, maintaining required competencies within the staffing pool
- Delivered tactful and thoughtful care for each individual to exemplify operational expectations
- Managed department-wide monitoring of patient skin integrity to prevent pressure ulcers, skin distress, and tears
- Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities
- Mentored junior CNA personnel, providing guidance on factors such as required duties and skills needed for certification within long-term care.
Education
Associate of Science - Behavioral Science
Ozark Community Technical College
Springfield, MOCertification - Science
Milwaukee Area Technical College
Milwaukee, WIDiploma -
Horicon High School
Horicon, WISkills
- Clinic operations management
- Compliance oversight
- Quality assurance processes
- Staff training and development
- Effective communication skills
- Time management strategies
- Attention to detail
- Team leadership abilities
- Problem solving techniques
- HIPAA compliance expertise
- Business planning and strategy
Timeline
Clinic Manager
Bronston Chiropractic
07.2025 - Current
Medical Assistant-Supervisor
Grace Pediatrics
11.2021 - 10.2024
Forensic Medical Assistant
Kids Harbor
12.2019 - 09.2021
Technician
Watertown Regional Medical Center-Mental Health
07.2019 - 12.2019
Medical Surgical Technician
Pro Health Care
09.2016 - 07.2019
Lead Certified Nursing Assistant
Linden Grove
06.2016 - 09.2016
ABA Behavior Therapist
Caravel Autism Health
03.2016 - 03.2018
Associate of Science - Behavioral Science
Ozark Community Technical College
Certification - Science
Milwaukee Area Technical College
Diploma -
Horicon High School