Laura Hogan
Kingsport,TN
Summary
Dedicated customer service professional with expertise in enhancing client satisfaction and loyalty. Strong communication and problem-solving skills facilitate effective multitasking and operational improvements. Seeking to leverage experience in a remote Data Entry position.
Overview
24
24
years of professional experience
Work History
Customer Service Representative/Fraud Dept.
Walmart.com
Bentonville (Remote job), Arkansas
04.2022 - 05.2024
- Analyzed customer orders from domestic and international sources to detect and prevent potential fraudulent activities, protecting company assets.
- Deactivated accounts identified as fraudulent to maintain the integrity of the customer database.
- Supported walmart.com customers with order and account concerns through phone, chat, and email channels.
- Processed returns, refunds, and replacement requests, ensuring compliance with walmart.com service policies to enhance customer satisfaction.
- Answered questions about order status, delivery timing, and pickup options.
- Documented service cases in walmart.com systems, facilitating accurate follow-up and timely resolution of customer issues.
Customer Service Desk Cashier
Publix Grocery Store
McDonough, GA
04.2000 - 10.2002
- Assisted customers with returns, exchanges, and inquiries at Publix service desk, ensuring a positive experience.
- Processed cash, card, and check transactions at checkout register.
- Greeted shoppers and offered friendly, attentive service at Publix front end, enhancing customer satisfaction.
- Maintained an organized and clean service desk and checkout area to promote efficiency and a welcoming environment.
- Balanced cash drawer before and after shifts.
- Issued gift cards, lottery tickets, and money orders for customers.
- Followed Publix policies for refunds, voids, and cash handling.
Education
High School Diploma -
Dobyns-Bennett High School
Kingsport06-1982
Some College (No Degree) - Medical Transcription
Central Georgia Technical College
Macon, GASome College (No Degree) - Medical Office
Dalton State College
Dalton, GASkills
- Fraud review
- Account verification
- Refund processing
- Fraud detection
- Case management
- Order management
- Customer relationship management
Timeline
Customer Service Representative/Fraud Dept.
Walmart.com
04.2022 - 05.2024
Customer Service Desk Cashier
Publix Grocery Store
04.2000 - 10.2002
High School Diploma -
Dobyns-Bennett High School
Some College (No Degree) - Medical Transcription
Central Georgia Technical College
Some College (No Degree) - Medical Office
Dalton State College