Summary
Overview
Work History
Education
Skills
Timeline
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Laura Holland

Hazel Green,AL

Summary

Knowledgeable Practice Manager offering more than four years of experience working for three providers. Successful at handling human resources, payroll administration, budgeting, and patient relations.

Overview

12
12
years of professional experience

Work History

Practice Manager

Huntsville Reproductive Medicine, P.C.
09.2012 - Current
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Addressed and remedied all patient or team member issues.
  • Oversaw accounting, budgeting, and financial reporting.
  • Consulted with healthcare professionals on business decisions.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Medical Billing Specialist

Huntsville Reproductive Medicine, P.C.
10.2012 - Current
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Posted and adjusted payments from insurance companies.
  • Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
  • Located errors and promptly refiled rejected claims.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
  • Collected payments and applied to patient accounts.
  • Precisely evaluated and verified benefits and eligibility.
  • Printed and reviewed monthly patient aging report and solicited overdue payments.

Education

Applicable Experience in Lieu of Bachelor's Degree

Certified Professional Coder

AAPC
04.2017

Skills

  • Human Resource Management
  • Practice Management
  • Policy Implementation
  • Payroll Administration
  • New Hire Training
  • Employee Recruitment and Hiring
  • Employee Supervision
  • HIPAA Compliance

Timeline

Medical Billing Specialist

Huntsville Reproductive Medicine, P.C.
10.2012 - Current

Practice Manager

Huntsville Reproductive Medicine, P.C.
09.2012 - Current

Applicable Experience in Lieu of Bachelor's Degree

Certified Professional Coder

AAPC

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