Laura Hollars
Elkhart,IN
Summary
Driven by a results-focused approach, I excelled at Yes Communities and Chase Bank, enhancing community engagement and optimizing daily operations. My expertise in property inspections and employee performance management, coupled with a talent for relationship building, significantly improved customer satisfaction and operational efficiency. Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
21
21
years of professional experience
Work History
Community Manager
Yes Communities
10.2020 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Managed community within established cost constraints.
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
- Monitored online conversations surrounding the brand to address any negative sentiment or misinformation proactively.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Evaluated property conditions and recommended improvements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Responded to Common Area Maintenance (CAM) inquiries.
Bank Branch Manager
Chase Bank
05.2003 - 01.2021
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Assessed employee performance and developed improvement plans.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
- Promoted a culture of innovation by encouraging staff to share ideas and solutions that improved overall branch operations and customer service levels.
- Conducted regular audits of branch operations to maintain compliance with internal policies and external regulations.
- Implemented risk management processes to identify potential risks, reducing losses and maintaining compliance with regulatory requirements.
- Improved cash management procedures, ensuring accurate cash handling practices across all transactions within the branch.
- Optimized staff productivity through effective scheduling, task delegation, and performance monitoring.
- Oversaw employee recruitment processes to ensure hiring of qualified candidates who contributed positively to the bank''s goals and culture.
- Resolved escalated customer issues quickly and efficiently while demonstrating empathy towards clients' concerns resulting in higher customer retention rates.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
Education
High School Diploma -
LaSalle High School
South Bend, IN01.1984
Skills
- Community Engagement
- Tenant and eviction laws
- Daily Operations Management
- Property Inspections
- Employee Performance Management
- Staff Training
- Financial budgeting and reporting
- MS Office Suite
- Vendor Management
- Property tours and inspections
- Conflict handling
- Daily operations oversight
- Maintenance Oversight
- Schedule Planning
- Customer Relationship Management
- Payment Processing
- Employee Recruitment
- Meeting participation
- Property Tours
- Workplace Safety
- Decision-Making
- Maintenance Management
- Tenant relations
- Critical Thinking
- Relationship Building
- Personnel Management
- Grounds and Facility Inspection
Timeline
Community Manager
Yes Communities
10.2020 - Current
Bank Branch Manager
Chase Bank
05.2003 - 01.2021
High School Diploma -
LaSalle High School
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