Laura Holman
Evansville
Summary
Proven leader with a track record of enhancing customer satisfaction and team efficiency at Albertsons. Excelled in employee management and problem-solving, significantly reducing waste and improving store operations. Skilled in both customer service management and inventory coordination, fostering a collaborative and performance-oriented environment.
Offering strong foundation in leadership and customer service, eager to learn and develop in grocery management environment. Brings ability to quickly grasp inventory management principles and effective team coordination. Ready to use and develop organizational and communication skills in Assistant Store Director role.
Dedicated associate with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Assistant Grocery Manager
Albertsons
10.2021 - Current
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Performed key tasks to promote inviting grocery store appearance.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Orchestrated performance-oriented environment by closely supporting team members.
- Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing product recommendations.
- Reduced shrinkage through diligent inventory control measures, including proper ordering and stock rotation practices.
- Managed a diverse team of employees to ensure effective collaboration and high-quality work output.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
Front End Supervisor
Lowe’s Home Improvement
01.2021 - 09.2021
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Cashier
Fred Meyer
03.2018 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Smiths/Food4less
07.2007 - 03.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Assistant Store Director Certification - Assistant Store Director Training
Albertsons/Safeway
Casper, WY10-2024
High School Diploma -
North Valley High School
Grants Pass, OR06-1986
Skills
- Problem resolution
- Customer support
- Health and safety
- Employee training
- Task delegation
- Stock replenishment
- Merchandising strategies
- Scheduling coordination
- Store maintenance
- Loss prevention
- Budgeting and finance
- Coordination of inventory
- Customer service and assistance
- Verbal and written communication
- Customer service management
- Training and mentoring
- Complaint handling
- Employee management
- Ordering of products
- Positive attitude
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Team collaboration
Timeline
Assistant Grocery Manager
Albertsons
10.2021 - Current
Front End Supervisor
Lowe’s Home Improvement
01.2021 - 09.2021
Cashier
Fred Meyer
03.2018 - 01.2021
Cashier
Smiths/Food4less
07.2007 - 03.2018
Assistant Store Director Certification - Assistant Store Director Training
Albertsons/Safeway
High School Diploma -
North Valley High School
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