Laura Honl
Summary
Self-driven Project Manager with clinical experience, specializing in workflow development, EHR implementation, and project management within diverse healthcare populations, including acute and post-acute settings. Skilled in effectively communicating highly technical workflows and processes to clinicians in a relatable and understandable manner. Resourceful Project Manager with 20 years of expertise in organizing business operations, overseeing finances, and managing resources to ensure smooth project operations. Proven ability to procure necessary equipment and supplies while adhering to production schedules and budgets. Adept at leading production teams, identifying challenges, and providing targeted solutions. Well-versed in accounting principles, bookkeeping, budgeting, and financial management.
Overview
8
8
years of professional experience
Work History
Technical Project Manager
POINTCLICKCARE
05.2017 - 09.2024
- Project managing of medium to large projects for Post-Acute Facilities including skilled nursing facilities, assisted living facilities and independent living facilities that are transferring from one instance of PointClickCare to another due to a divesture/acquisition.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
- Supported and executed simultaneous delivery of various e-commerce and mobile projects.
- Communicated project plans and progress to key stakeholders and project contributors.
- Identified risks early in the project lifecycle, developing mitigation plans to prevent schedule delays or cost overruns.
- Established clear lines of communication between stakeholders by creating detailed status updates that kept everyone apprised of critical milestones throughout each stage of the project.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Collaborated closely with cross-functional teams to ensure seamless communication and information sharing throughout project lifecycles.
Project Manager - Acute & Payer
POINTCLICKCARE
07.2021 - 07.2022
- Project management of small to medium projects such as hospital and health plans
- Assisted with creating documentation to assist in workflow for repeatable processes
- Work with a cross-functional team to ensure the successful implementation of Post Acute EHR Acute and Payer integrations to assist in care collaboration across the network of care to provide them with real-time insights at every state of the patient's journey
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Assisted in delivering projects for the Illinois Hospital Convener Project.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Project Manager – Professional Services
POINTCLICKCARE
05.2017 - 07.2021
- Project managing of small to large projects for Post-Acute Facilities including skilled nursing facilities, assisted living facilities and independent living facilities
- Managed both regional and national level clients
- Mentoring of new project managers
- Pilot Team Member for several new products, working on workflow design, testing, and training of new processes to fellow team members
- Work with a cross-functional team to ensure the successful implementation of the EHR's Core Product
- Identified plans and resources required to meet project goals and objectives.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.
- Develop relationships with our customers' project team to ensure a successful deployment of products
- Act as a main point of contact for escalations for the client
- Manage customer expectations through clear and concise communication
- Anticipate and communicate customer needs to the project team
- Participate in the monitoring and tracking of key performance indicators
- Attend and lead critical meetings between the customer and the project team such as but not limited to kick-off call meetings, status calls, and project closeout meetings, etc
- Monitor and control clients Risks, Issues, and decisions
- Guide Customer decision making with regards to implementation phases, resource requirements, and project schedules to set aggressive yet attainable objectives.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Epic EHR Anesthesia/OpTime Business Analyst
HENNIPEN COUNTY MEDICAL CENTER
05.2016 - 05.2017
- Provide daily operational support and maintenance for OpTime and Anesthesia including device interface, monthly Special Update process, and workflow redesign
- Provide after-hours support for all clinical applications
- Mentoring of full-time employees
- Project managing small to medium projects
- Development of educational materials to support the implementation of new functionality
- Assisted with all aspects of the testing process including integrated testing, regression testing, interface testing, script development, and testing coordination
- Assisted in the maintenance of the business continuity application in the event of an application downtime
- Implementation of Procedure Pass to assist in the preparation of the patient for surgery that queried the patient's chart to evaluate the testing needs of the patient to ensure the correct tests were performed based upon Anesthesia's requirements
- Assisting in the Interventional Radiology revamp including thin log implementation and non-operating room anesthesia resource scheduling.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Drove operational efficiency by automating routine tasks, freeing up staff to focus on more complex issues.
- Supported successful product launches with detailed market analysis and competitive positioning strategies.
- Provided technical support for troubleshooting analytics and reporting issues.
Education
Bachelor's Degree in Nursing -
University of North Dakota
Grand Forks, ND01.2002
Skills
- Technical project planning
- Project Leadership
- Stakeholder Communication
- Risk Mitigation
- Technical Troubleshooting
- Project Management
- Vendor Relationship Management
- Stakeholder Relations
- Cross-functional Team Coordination
- Schedule Management
- Client Relations
- Project Team Coordination
Accomplishments
- Experienced healthcare project manager of small to large projects
- Pilot project team member to assist in product launch
- Software implementation across the continuum of care from acute to post-acute care levels
- Facilitated the Software Upgrade Process, including project managing, release note review, testing, and build
- Mentored new team members
- Strong written and verbal communication skills
Personal Information
Title: Technical Project Manager
References
References upon request
Extracurricular Activities
Armstrong Cooper Lacrosse Association Board Member 2018-2022
Community Involvement
Previous Board Member of Armstrong Cooper Lacrosse Association (4 years)
Previous Team Manager of Team Minnesota Girls 2026 Team (4 years)
Active Dog Foster with Healing Hearts Rescue (2 years)
Active Volunteer with multiple organizations (30 years)
Timeline
Project Manager - Acute & Payer
POINTCLICKCARE
07.2021 - 07.2022
Technical Project Manager
POINTCLICKCARE
05.2017 - 09.2024
Project Manager – Professional Services
POINTCLICKCARE
05.2017 - 07.2021
Epic EHR Anesthesia/OpTime Business Analyst
HENNIPEN COUNTY MEDICAL CENTER
05.2016 - 05.2017
Bachelor's Degree in Nursing -
University of North Dakota
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