Summary
Overview
Work History
Education
Skills
Timeline
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Laura Hoover

Franklin ,NC

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership. Proven ability to enhance operational efficiency and foster a positive work environment. Skilled in cash handling and training staff, consistently delivering exceptional service and ensuring compliance with health standards.

Overview

12
12
years of professional experience

Work History

Crew Trainer

Zaxbys
11.2023 - Current


  • Ensured compliance with health and safety standards during daily operations.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Processed customer transactions efficiently using POS systems.
  • Trained new staff on register functions and customer service protocols.

Crew Member

Chick-fil-A
01.2022 - 06.2022
  • Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
  • Collaborated with team members to maintain cleanliness and organization of work area, promoting safety standards.

Sales Associate

The Franklin Pet Stop
08.2019 - 05.2020
  • Assisted customers in selecting pet supplies, ensuring informed purchases and enhancing customer satisfaction.
  • Processed sales transactions efficiently using point-of-sale systems, minimizing wait times for customers.
  • Educated customers on pet care products, fostering trust and promoting repeat business.
  • Open and close of store

Kennel Attendant

Creekside Kennels Boarding and Grooming
07.2017 - 06.2019
  • Supervised daily care and feeding of boarding pets, ensuring optimal health and well-being.
  • Maintained cleanliness in kennel facilities, adhering to sanitation protocols and safety standards.
  • Open and close of store

Shift Manager

Taco Bell
10.2016 - 07.2017


  • Promoted a positive work environment through open communication and constructive feedback.
  • Excelled in every store position and regularly backed up front-line staff.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.

Assistant Manager

Peebles Department Store
06.2016 - 05.2017
  • Led team in executing daily operations and achieving departmental goals.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Crew Member

Taco Bell
08.2016 - 10.2016
  • Operated kitchen equipment safely, ensuring compliance with health regulations and standards.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Sales Associate

Peebles Department Store
11.2014 - 04.2016
  • Assisted customers with product selection and provided expert advice on pet care solutions.
  • Maintained inventory accuracy through regular stock assessments and organized displays effectively.
  • Trained new sales associates on company policies, product knowledge, and customer service standards.
  • Implemented promotional strategies to enhance product visibility and drive customer engagement.

Kennel Technician

Paula's Pet Paradise Pet Resort
03.2013 - 06.2015
  • Supervised daily operations of kennel facilities to ensure cleanliness and safety for all animals.
  • Trained and mentored new staff on proper animal care techniques and facility procedures.
  • Developed and implemented efficient feeding schedules to optimize health and well-being of pets.
  • Monitored animal behavior for signs of stress or illness, responding promptly to ensure welfare.

Education

Dog Training -

Animal Behavior College
Online

Skills

  • Customer service
  • Cash handling
  • Team leadership
  • Opening and closing procedures

Timeline

Crew Trainer

Zaxbys
11.2023 - Current

Crew Member

Chick-fil-A
01.2022 - 06.2022

Sales Associate

The Franklin Pet Stop
08.2019 - 05.2020

Kennel Attendant

Creekside Kennels Boarding and Grooming
07.2017 - 06.2019

Shift Manager

Taco Bell
10.2016 - 07.2017

Crew Member

Taco Bell
08.2016 - 10.2016

Assistant Manager

Peebles Department Store
06.2016 - 05.2017

Sales Associate

Peebles Department Store
11.2014 - 04.2016

Kennel Technician

Paula's Pet Paradise Pet Resort
03.2013 - 06.2015

Dog Training -

Animal Behavior College

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Laura Hoover