Laura Horning
Powell,WY
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Insurance Biller
Gunnison Valley Health
07.2023 - 01.2024
- Reviewed and verified addresses, phone numbers, names, ages and values.
- Modified, updated and processed existing policies.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained confidentiality of patient finances, records, and health statuses.
- Generated, posted and attached information to claim files.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Scrub claims so they were clean when sent to insurance companies.
- Follow up on charges not covered and/or rejected
Medical Office Specialist
Cody Regional Health
01.2017 - 06.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Used Meditech and Epic software to schedule appointments for psychiatrist and counselors.
- Provided prompt, polite and professional in-person and telephone customer service.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared and processed patient referrals and transfer requests.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
Bachelor of Science - Psychology
University of Wyoming
Laramie, WY12.2016
Skills
- Excellent Administrative Abilities
- Computer Proficient
- Time Management Skills
- Multi-Tasking
- Easy Learner
References
*Available upon request*
Timeline
Insurance Biller
Gunnison Valley Health
07.2023 - 01.2024
Medical Office Specialist
Cody Regional Health
01.2017 - 06.2023
Bachelor of Science - Psychology
University of Wyoming
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