Summary
Overview
Work History
Education
Skills
Timeline
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Laura Howanetz

Laura Howanetz

New Ringgold,PA

Summary

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.

Overview

23
23
years of professional experience

Work History

Assistant Team Lead

Pet Supplies Plus
05.2022 - Current
  • Hired, trained and maintained over 20 team members.
  • Created and maintained abundant and eye-catching store displays while collaborating with other departments in order to boost profits.
  • Delegated truck loading and unloading, freight flow, backroom organization, merchandise ticketing, shelf stocking and inventory management and reconciliation.
  • Completed animal care training through online learning and hands on experience while maintaining their care and safety.
  • Analyzed customer feedback surveys and implemented changes accordingly based on results.
  • Resolved customer complaints while keeping the 'minus the hassle' motto of the company.
  • Performed cycle counts to maintain accurate inventory levels.
  • Assisted in managing the highest volume/grossing store in the market.
  • Control shrink, expenses, and payroll by using UKG, Power Bi, and D365.
  • Completed data entry regarding sales and profit/loss statements.
  • Ensure all Loss Prevention policies and procedures are followed.
  • Recognized and prevented fraudulent activity and alerted the company which saved thousands of dollars in loss.

Assistant Team Lead

Ollies Bargain Outlet
01.2022 - 05.2022
  • Assisted the Store Team Leader with managing payroll budgets, expenses, store banking, shrink reduction, and the timely completion of related reports to ensure financial and operational goals are met.
  • Ensured that store standards and company programs met all operational expectations.
  • Delated daily tasks to support maximum productivity.
  • Provided support for the Door to Floor process and merchandising initiatives.
  • Completed the monthly Operational Risk Assessment (ORA) and alarm test.
  • Led monthly safety meetings with store associates.

Customer Experience Manager

Michaels
09.2021 - 01.2022
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
  • Collaborated with high-end clients by customizing sales and education programs.
  • Developed customer service policies and procedures to ensure a consistent and positive experience.

Certified Training Store Manager

Family Dollar
04.2011 - 09.2021
  • Managed a high-volume store with sales of $2.6 million per year.
  • Handled all merchandising, inventory control, and cash controls.
  • Cut shrink by $48,000 by controlling assets during a fiscal year.
  • Directed sales floor activities, assisted customers and addressed customer concerns.
  • Input data to prepare daily sales reports while using weekly and monthly data to develop sales and promotional strategies.
  • Hire, train and coordinate store staff of 20 employees.
  • Trained assistant managers and store managers within my district.
  • Traveled to stores throughout the district/region to help manage reset teams for merchandising projects.
  • Created a positive, morale-boosting environment by engaging employees in friendly, sales incentive contests.
  • Won the Helping Hands award in 2014 and 2019.

Store Manager

Rite Aid Pharmacy
04.2002 - 04.2010
  • Appointed, guided and delegated 6-10 employees.
  • Responsible for all cash control, inventory control, merchandising, ordering and maintenance activities for front end and pharmacy departments.
  • Internal promotion from cashier, to shift supervisor, to manager within 8 years.

Education

General Studies -

Mid Valley Secondary Center
Throop, PA
06.2003

Skills

  • Microsoft Office Suite
  • Customer Focused
  • Project Management
  • Team Supervision
  • Power Bi
  • D365
  • UKG
  • Cash Handling
  • Shift Scheduling
  • Documentation and Reporting

Timeline

Assistant Team Lead

Pet Supplies Plus
05.2022 - Current

Assistant Team Lead

Ollies Bargain Outlet
01.2022 - 05.2022

Customer Experience Manager

Michaels
09.2021 - 01.2022

Certified Training Store Manager

Family Dollar
04.2011 - 09.2021

Store Manager

Rite Aid Pharmacy
04.2002 - 04.2010

General Studies -

Mid Valley Secondary Center

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