Laura Hull
Cameron Park,CA
Summary
Skilled Solution Station Representative of 9 years who thrives in a fast paced and constantly changing environment. Works independently, with minimal supervision. Demonstrated consistently strong work ethic and adherence to company policy and procedures.
Overview
12
12
years of professional experience
Work History
Solution Station Representative
Marshall Medical Center
Placerville, CA
04.2013 - Current
- Delivered exceptional customer service to every customer by providing informational guidance and support services and creating welcoming, positive experiences.
- Investigated and resolved employee and patient questions and complaints quickly.
- Exhibited courtesy and professionalism when dealing with patients, staff, students and contractors.
- Delivered prompt service to prioritize customer needs.
- Provided patient support with billing, payment processing and financial assistance policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained multiple new personnel regarding department operations, policies and processes.
- Provided department care by responding to requests, assisting with product selection and emailing supply orders.
- Processed daily badge requests.
Medical Records File Clerk/Receptionist
Marshall Medical Center
Placerville, CA
01.2010 - 04.2013
- Pulled patient charts for physicians to prepare for appointments.
- Initiated patient medical records by creating and processing patient care record folder with patient demographics and medical history information.
- Performed general office duties such as faxing and scanning documents and sorting incoming and outgoing mail to improve overall office productivity.
- Maintained patient confidence by keeping patient records information confidential and following HIPPA policies.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Delivered charts to assigned areas of clinic.
- Cleaned up files and charts regularly by removing outdated information for archival or disposal.
Education
Bachelor of Arts - Social Sciences
San Jose State University
San Jose, CASkills
- Data Entry
- Efficient and Detail-Oriented
- Great team player and excellent customer service skills
- Microsoft Office
- Basic Accounting
- Payment Collection
- Google Workspace Applications
- Workday
- General office equipment and multi-line phones experience
Timeline
Solution Station Representative
Marshall Medical Center
04.2013 - Current
Medical Records File Clerk/Receptionist
Marshall Medical Center
01.2010 - 04.2013
Bachelor of Arts - Social Sciences
San Jose State University