Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Laura Humphrey

Robertsdale,AL

Summary

Hardworking Assistant Manager committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

6
6
years of professional experience

Work History

Sales Associate

Tom Thumb
Foley, AL
04.2018 - 04.2019
  • Built and maintained relationships with peers and upper management to drive team success.
  • Greeted customers and provided exceptional customer service.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Organized stockroom shelves according to size, color or style.
  • Answered store and merchandise questions and led customers to wanted items.

Sales Associate

Harbor Freight
Foley, AL
09.2019 - 06.2020
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Collected payments and provided accurate change.
  • Greeted customers and provided exceptional customer service.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Handled customer complaints in a professional manner.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.

Assistant Manager

Tom Thumb
Foley, AL
08.2020 - Current
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Maintained up-to-date knowledge of company products and services.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Communicated regularly with customers to gain insights into their needs.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Enforced company policies and procedures
  • Complete daily office work and paper work
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Maintained scheduled assignments to meet deadlines

Education

Medical Assistant -

Tidewater Tech
Norfolk, VA
03-1996

High School Diploma -

Herrin High School
Herrin, IL
05-1992

Skills

  • Upselling
  • Promotional Support
  • Order Processing
  • Payment Processing
  • Service-Oriented
  • Cash Register Operation
  • Money Handling
  • Product Promotions
  • Display Setup
  • Exceeds Sales Goals
  • Inventory Tracking
  • Verbal/Written Communication
  • Positive and Professional
  • Problem-Solving
  • Relationship Building
  • Merchandising Knowledge
  • Meeting Deadlines
  • Multi-Tasking Strength
  • Listening Skills
  • Retail Merchandising Expertise
  • Time Management
  • Retail Store Operations
  • Teamwork and Collaboration

References

References available upon request.

Timeline

Assistant Manager

Tom Thumb
08.2020 - Current

Sales Associate

Harbor Freight
09.2019 - 06.2020

Sales Associate

Tom Thumb
04.2018 - 04.2019

Medical Assistant -

Tidewater Tech

High School Diploma -

Herrin High School

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Laura Humphrey