Laura Humphrey
Canton,Ohio
Summary
- Dynamic sales leader with 20+ years of experience in account building and management, including the last 7 years in the renewable energy sector. Proven track record of cultivating lasting client relationships, expanding customer bases, and driving revenue growth through strategic account management. Skilled in identifying new business opportunities, negotiating contracts, and delivering exceptional service to boost client satisfaction and retention while surpassing sales targets.
Overview
20
20
years of professional experience
Work History
Sales Manager
TWS
Escondido, California
01.2024 - 05.2024
- Built strong relationships with key customers to maintain and expand business opportunities
- Participated in industry networking events, representing company's interests while forging valuable connections
- Developed and conducted persuasive verbal sales presentations to prospective clients
- Established successful partnerships with distributors, resellers, and other channel partners
- Established long-lasting relationships with customers to maintain high retention and satisfaction
- Utilized CRM systems effectively for managing leads, tracking communications history, and generating reports as needed
- Negotiated contracts with clients or partners, securing favorable terms for both parties involved.
Operations and Sales Manager
Iron Edison Battery Company
Denver, Colorado
10.2020 - 05.2023
- Engaged with customers, installers, and distributors via telephone to facilitate the design and quoting of battery storage and off-grid solar systems tailored to individual requirements
- Collaborated with the sales team to identify new business opportunities and expand the client base
- Executed a comprehensive range of tasks, including needs discovery, product explanation, pricing quotation, negotiation, order processing, and record management
- Demonstrated proficiency in Microsoft Word and Excel, coupled with CRM experience, showcasing a tech-savvy approach to sales processes
- Showcased competitive drive, positive attitude, strong communication skills, and the ability to forge enduring business relationships
- Monitored and analyzed sales data to track performance against targets
- Prepared regular reports outlining sales trends, opportunities, and challenges
- Worked closely with the marketing team to develop and execute effective promotional campaigns
- Consistently achieved and surpassed quarterly sales targets, demonstrating exceptional sales performance and contributing to the company's revenue growth.
Office Manager
Iron Edison Battery Company
Denver
09.2017 - 03.2020
- Managed day-to-day administrative operations, ensuring a well-organized and efficient work environment
- Demonstrated expertise in managing a high volume of incoming phone calls with efficiency and promptness
- Ensured optimal customer service delivery through effective communication and problem-solving skills
- Proven ability to handle diverse inquiries while maintaining a positive and professional demeanor
- Committed to providing an exceptional customer experience by addressing concerns and inquiries in a timely manner
- Developed and implemented standardized procedures to streamline office processes
- Enhanced organization by implementing project management software through the CRM
- Supervised and lead administrative staff, providing guidance, training, and support
- Served as a liaison between different departments, facilitating effective communication
- Continuously assessed and improved operational processes for maximum efficiency
- Developed and implemented inventory control processes to maintain accurate stock levels
- Coordinated the efficient movement of materials from suppliers to project sites.
Sales Account Executive
RSS Resources Staffing Agency
Canton
02.2015 - 09.2017
- Built and cultivated strong, long-lasting relationships with clients
- Developed and implemented strategies to expand the client base and increase revenue for the company
- Proactively identified new business opportunities and played a pivotal role in helping clients achieve their business objectives
- Developed and delivered presentations to key decision-makers, showcasing the value of our services and products in addressing their business needs
- Addressed and resolved client issues promptly, maintaining a high level of client satisfaction
- Demonstrated a talent for growing existing accounts through strategic initiatives
- Effectively managed client needs, ensuring seamless communication of client agendas with the internal staff
- Collaborated with the recruitment team to identify potential candidates for open positions and provide support in the hiring process.
Sales Account Manager
House of LaRose
Brecksville
09.2004 - 02.2015
- Achieved and exceeded sales targets by promoting our diverse portfolio of beer products
- Implemented effective sales strategies to penetrate new markets and expand our customer base
- Developed and maintained strong relationships with key accounts to ensure customer satisfaction and loyalty
- Identify and pursue new business opportunities in the beer industry to expand customer base and increase sales revenue
- Collaborate with the marketing team to develop and implement promotional strategies to increase brand visibility and drive sales
- Analyze market trends and competitor activities to identify potential business opportunities and recommend strategies to stay ahead of the competition
- Provided excellent customer service to all accounts, addressing inquiries, and resolving issues promptly.
Skills
- Client Relationship
- Operations Management
- Efficiency Improvement
- Project Management
- Revenue Growth
- National account management
Timeline
Sales Manager
TWS
01.2024 - 05.2024
Operations and Sales Manager
Iron Edison Battery Company
10.2020 - 05.2023
Office Manager
Iron Edison Battery Company
09.2017 - 03.2020
Sales Account Executive
RSS Resources Staffing Agency
02.2015 - 09.2017
Sales Account Manager
House of LaRose
09.2004 - 02.2015
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