Laura Hunter
Summary
Patient-focused leader successful in improving care and clinical outcomes through nursing education, performance management and evidence-based programs. Skilled at managing patient services, providing thorough reports and ensuring patient satisfaction. Eager to bring 9-year background to a organization committed to advancing patient outcomes through medical advancements and innovation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical Coordinator
St. Luke's Health Network Intensive Care Unit
10.2020 - Current
- Mentor junior staff members, fostering a culture of professional growth and continuous improvement within the clinical team.
- Improve patient outcomes by developing and implementing comprehensive clinical programs and initiatives.
- Identified areas of opportunity for process improvements, leading efforts to implement changes that resulted in enhanced operational efficiency across all aspects of the clinic''s function.
- Demonstrated commitment to patient privacy by implementing robust data security measures and promoting adherence to HIPAA regulations among all team members.
Graduate Assistant
Moravian University
01.2020 - 07.2023
- Contributed to departmental initiatives by participating in committees focused on curriculum development, accreditation processes, or program evaluations.
- Conducted relevant research and gathered valuable resources for faculty members'' ongoing projects and publications.
- Developed strong communication skills by presenting research findings at conferences, meetings, and academic gatherings.
- Improved department efficiency by streamlining administrative processes and implementing organizational improvements based on best practices.
Human Resources Intern
St. Luke's Health Network
05.2022 - 05.2023
- Improved overall employee satisfaction by assisting with benefits administration and addressing individual concerns promptly.
- Contributed to the success of annual performance review processes by preparing necessary materials for managers'' evaluations of their teams'' performance levels.
- Enhanced employee onboarding experience by streamlining the orientation process and creating informative materials for new hires.
- Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
- Conducted exit interviews with departing employees, providing valuable feedback for HR team members to assess and improve organizational practices.
Urgent Care Technician
St. Luke's Health Network
08.2019 - 10.2020
- Implemented time management strategies while managing multiple patient assignments, ensuring all received adequate attention and timely care.
- Maintained up-to-date patient records, contributing to seamless communication between healthcare providers and improved continuity of care.
- Administered medications under the supervision of nursing staff, ensuring accurate dosages and timely intake for optimal treatment outcomes.
- Administered billing functions to maintain profitability and meet compliance, quality and productivity standards.
Medical Assistant Value-Based Lead
St. Luke's Physician Group
11.2016 - 10.2020
- Introduced evidence-based practices into clinical workflows by staying up-to-date on industry research and attending relevant conferences; translated findings into actionable recommendations for staff.
- Identified areas of opportunity for process improvements, leading efforts to implement changes that resulted in enhanced operational efficiency across all aspects of the clinic's function.
- Championed a patient-centered approach by actively involving patients and their families in the care planning process.
- Facilitated the integration of new technologies into clinical workflows to improve patient care quality and efficiency.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Empowered patients through education on self-management techniques for chronic conditions.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Homecare Aid
Private Homecare
05.2014 - 12.2016
- Promoted mental stimulation by engaging patients in meaningful conversations and recreational activities tailored to their interests.
- Facilitated transportation for medical appointments and errands, supporting patient mobility and access to necessary services.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Education
Master of Business Administration -
Moravian University
Bethlehem, PA07.2023
Master of Health Administration -
Moravian University
Bethlehem, PA07.2023
Bachelor of Science - Public Health
Moravian University
Bethlehem, PA05.2017
High School Diploma -
Freedom High School
Bethlehem, PA06.2013
Skills
- Multidisciplinary team collaboration
- Quality Improvement
- Clinical Leadership
- Process Implementation
- Epic Systems
Accomplishments
- Earned Pride, Caring, Respect, Accountability, Flexibility, Teamwork (PCRAFT) Award for demonstrating pride with a positive attitude, role modeling, and supporting network vision and mission.
- Participated in Fall and Safety Committee.
- Participated in Nurses Improving Care for Healthsystems Elders (NICHE).
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Composed and sent over 150 emails a week using Microsoft Outlook.
- Wrote, edited and formatted documents on Microsoft Word.
Certification
- Certified Patient Experience Specialist (PXS) from CX University and PX Academy
Timeline
Human Resources Intern
St. Luke's Health Network
05.2022 - 05.2023
Clinical Coordinator
St. Luke's Health Network Intensive Care Unit
10.2020 - Current
Graduate Assistant
Moravian University
01.2020 - 07.2023
Urgent Care Technician
St. Luke's Health Network
08.2019 - 10.2020
Medical Assistant Value-Based Lead
St. Luke's Physician Group
11.2016 - 10.2020
Homecare Aid
Private Homecare
05.2014 - 12.2016
Master of Business Administration -
Moravian University
Master of Health Administration -
Moravian University
Bachelor of Science - Public Health
Moravian University
High School Diploma -
Freedom High School
- Certified Patient Experience Specialist (PXS) from CX University and PX Academy
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